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| Section | Objectives |
|---|---|
| SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Security and Troubleshooting | - Secure collaboration deployment
|
| Hybrid Collaboration Services | - Hybrid services integration
|
| Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
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NEW QUESTION # 35
A user requires these capabilities:
- Participate in telephone campaigns.
- Speak to an agent without the customer hearing.
What is the least privileged role that provides the required capabilities?
Answer: C
Explanation:
The Supervisor role is the least privileged role that supports monitoring and coaching capabilities such as speaking to an agent without the customer hearing, while also allowing participation in telephone campaign-related contact center activities.
NEW QUESTION # 36
Refer to the exhibit.
A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops .
Why is the designer having this issue?
Answer: B
Explanation:
In Flow Designer, a Play Message activity must have a valid prompt source. Cisco documents that Flow Designer can play prerecorded audio files or text-to-speech prompts and that TTS content must be configured correctly for Cisco Cloud Text-to-Speech. The exhibit indicates a simple flow that should play a message and then disconnect. If callers hear nothing and the call immediately drops, the most direct cause is that the message node has no valid TTS message configured or the TTS value is invalid. A codec mismatch would typically affect media negotiation more broadly, not only the absence of configured prompt text. A missing audio file would apply if the node used an audio file, but the answer choice points to TTS configuration.
Cisco Cloud Text-to-Speech being unavailable would be a service-side outage, which is less consistent with a designer-created flow issue. The local misconfiguration is the invalid or missing TTS message. Reference:
Cisco Help, Build and manage flows with Flow Designer; Text-to-Speech in Webex Contact Center.
NEW QUESTION # 37
The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?
Answer: B
Explanation:
Global recording configuration applies recording settings across the entire tenant/company and avoids custom per-flow or per-queue setup. It is the best fit when all inbound calls must be recorded consistently and recording configuration should remain centrally controlled by administrators.
NEW QUESTION # 38
An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?
Answer: A
Explanation:
SRV records are essential for SIP service discovery because they identify the servers responsible for handling SIP signaling and their associated ports. Missing or incorrect SRV records commonly cause registration and call setup failures for collaboration endpoints and SIP-based applications.
NEW QUESTION # 39
An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication.
Which two grant types must the administrator choose to accomplish this task? (Choose two.)
Answer: B,D
Explanation:
For OAuth 2.0 custom connector authentication in Webex Contact Center, Cisco documents client credentials using either a client secret or a private key/certificate method. The custom connector configuration supports Client credentials - client secret, where the administrator enters a client ID and client secret, and Client credentials - private key, where the private key corresponds to the certificate material used by the application.
Those two choices are valid grant/authentication methods for service-to-service integration because a backend connector needs machine-to-machine authorization rather than a user authorization code flow. Client credentials - token is not a grant type; the token is the output of a successful OAuth exchange. Client credentials - certificate is too imprecise in the option set because Cisco's configuration wording identifies private key/certificate material. Server credentials - certificate is not a documented OAuth grant type for the Webex Contact Center custom connector. Reference: Cisco Help, Configure custom connector for Webex Contact Center; Webex Developer, Integrations and Authorization.
NEW QUESTION # 40
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