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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 2: Oracle Fusion Service Overview	- Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management - Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control
Topic 3: Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Topic 4: Service Request Management	- Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management - Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications
Topic 5: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 6: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q41-Q46):

NEW QUESTION # 41
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
B. DCS is a visual development tool for creating applications in VBCS.
C. VBCS is a visual development tool for creating applications in DCS.
D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Answer: C,D

NEW QUESTION # 42
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Create a new search through the application composer.
B. Create several personalized searches and create them to each other.
C. Add fields from the advanced search functionality.
D. Grant the agent Administrator permissions to add new search filters.

Answer: A

NEW QUESTION # 43
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, confirm Record Set = Assigned to Me.
B. In Advanced Search, select Action > Update.
C. Click the Show Advanced Search icon.
D. In Advanced Search, Add Channel Type = Web.
E. In Advanced Search, save and select the "Set as Default" box.
F. Change the section identified with Status = New

Answer: A,C,D,E,F

NEW QUESTION # 44
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
D. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

Answer: C

NEW QUESTION # 45
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Enable the "Password Reset" option in the User Administration component.
B. Obtain the Change Password Link and add it to your DCS page.
C. Add the Password Reset component to your DCS application.
D. Instruct users that they can only change their password by chatting with an agent.

Answer: B

NEW QUESTION # 46
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