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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 2: Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Topic 3: Digital Customer Service (DCS)	20%	- Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization
Topic 4: Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Topic 5: Service Request Management	25%	- Service catalog and entitlements - Milestones and action plans - SR creation, lifecycle and processing - SR categories, assignment rules and routing
Topic 6: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q30-Q35):

NEW QUESTION # 30
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. an inbound message filter per time schedule
B. a configured job to process inbound emails
C. a configured profile option to schedule the retrieval of emails
D. an inbound message filter per sender

Answer: A

NEW QUESTION # 31
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
B. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
C. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
D. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
E. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

Answer: A,C,E

NEW QUESTION # 32
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. You did not enable the vertical toolbar which is required, while the horizontal is optional.
B. You entered a toolbar height that is not more than 70 pixels.
C. The only toolbar enabled is the default one, and you must configure at least two.
D. You have not enabled the Computer Telephony Integration (CTI) service.
E. The signed-in user does not have the appropriate access privileges to a toolbar.

Answer: A,D

NEW QUESTION # 33
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the candidates of queues to use as criteria for your rule assignments
B. the attributes of service requests to use as criteria for your rule assignments
C. the candidates of service requests to use as criteria for your rule assignments
D. the rule sets you want to create and the rules to include in each rule set
E. the attributes of queues to use as criteria for your rule assignments

Answer: A,C,D

NEW QUESTION # 34
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Do not choose any optional criteria columns.
B. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
C. Choose all optional result columns.
D. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

Answer: A,B,D

NEW QUESTION # 35
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