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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Notifications, Emails, and Interactions	- Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications - Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Customer Entitlements and Action Plans	- Action Plans 1. Execution within service requests 2. Action plan templates - Entitlements and SLAs 1. Coverage and service tiers 2. Milestones and operating calendars 3. Notifications and performance tracking
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Call flows configuration 2. Redwood CTI toolbar setup 3. Screen pop functionality
Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps
Work Assignment and Routing	- Queues and assignment rules 1. Agent capacity and availability 2. Assignment rules based on SR attributes 3. Queue configuration - Omnichannel routing 1. Work starvation prevention 2. Cross-channel workload distribution
Managing and Extending Service Requests	- Application Composer extensions 1. Groovy scripting for business logic 2. Custom objects and fields 3. Object workflows - Service Request configuration and lifecycle management 1. Service catalog and category hierarchy 2. Scheduled processes and automation 3. User and role management 4. Profile options and system configuration 5. SR outcomes and resolutions
Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. Knowledge recommendations 2. SR classification AI
Productivity and Contact Center Tools	- Agent productivity tools 1. Hotkeys and shortcuts 2. Dashboards and analytics 3. SmartText configuration

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100% Pass 2026 1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional –High Pass-Rate Exam Simulations

The Oracle Fusion Service 2026 Implementation Professional (1Z0-1064-26) certification is a requirement if you want to succeed in the Oracle industry quickly. But after deciding to take the 1Z0-1064-26 exam, the next challenge you face is the inability to find genuine 1Z0-1064-26 Questions for quick preparation. People who don't study with 1Z0-1064-26 real dumps fail the test and lose their precious resources.

Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q38-Q43):

NEW QUESTION # 38
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select the task Manage Service Request Categories.
B. Select Status = "Active".
C. Check the Active flag.
D. Select Create Category > Create Top-Level Category.
E. Select Create Category > Create Child Category.
F. Select Service Catalog in Functional Areas.
G. Complete Category Name.

Answer: A,B,D,E

NEW QUESTION # 39
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Add the Password Reset component to your DCS application.
B. Obtain the Change Password Link and add it to your DCS page.
C. Enable the "Password Reset" option in the User Administration component.
D. Instruct users that they can only change their password by chatting with an agent.

Answer: B

NEW QUESTION # 40
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A. First Response is due on Friday, 12 noon EST.
B. Resolution is due on Saturday, 2 PM EST.
C. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
D. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Answer: A,C

NEW QUESTION # 41
Which two steps are needed to create a new business object in Digital Customer Service?

A. Map a Visual Builder Cloud Service business object to the object API.
B. Assign object access roles to an administrative user.
C. Assign the new business object to a new component.
D. Assign the new business object to a page.

Answer: A,B

NEW QUESTION # 42
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" role from all the users who have this role.
B. Remove the users of the roles who have the "delete activities" access.
C. Remove the "delete activities" button from all pages used by the users who have this access.
D. Remove the "delete activities" privilege from all the roles for users who have this access.

Answer: B

NEW QUESTION # 43
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