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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Procedures | 21% | - Safety and compliance
|
| Topic 2: Security | 28% | - Security fundamentals
|
| Topic 3: Software Troubleshooting | 23% | - Operating system troubleshooting
|
| Topic 4: Operating Systems | 28% | - Windows tools and utilities
|
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NEW QUESTION # 286
Which of the following threats is shoulder surfing an example of?
Answer: B
Explanation:
Shoulder surfing is explicitly categorized as a social engineering technique because it relies on human behavior and observation rather than exploiting software flaws or cracking passwords through computation.
Quentin Docter defines it directly: "Another form of social engineering is known as shoulder surfing. It involves nothing more than watching someone when they enter their sensitive data," such as a password or credit card number. Docter also notes that privacy filters can reduce viewing angles, but "privacy filters do not protect you as you are entering a password, since a shoulder surfer will watch your keystrokes," and the best defense is to "survey your environment before entering personal data." The Mike Meyers Lab Manual reinforces the same classification: "Shoulder surfing is another technique for gathering information and gaining unauthorized access... observing someone's screen or keyboard to get information, often passwords." Since this is about manipulating or exploiting a person's situation (being nearby, watching, taking advantage of inattentiveness), it is not a zero-day, evil twin, or brute-force method.
Therefore, Social engineering (C) is correct.
NEW QUESTION # 287
A systems administrator logs in to a developer ' s machine to update the system and notices a performance issue. To troubleshoot the issue, the administrator attempts to open Task Manager multiple times, but it does not open. Which of the following is most likely the cause of this issue?
Answer: B
Explanation:
When Task Manager repeatedly fails to open, that's a strong red flag for system tampering-especially malware designed to block diagnostic and remediation tools. Quentin Docter explains that stealth malware attempts to avoid detection by "masking itself from applications" and can redirect commands around itself to avoid detection. That behavior fits the symptom of a core troubleshooting utility (Task Manager) not launching when an administrator needs it.
Docter also reinforces that the correct process in suspected malware cases begins with "identify and verify the malware symptoms," followed by containment and remediation steps. If a key system tool is blocked, that itself is a "verify symptoms" indicator that the system is compromised and needs malware-handling procedures.
The other choices don't explain the symptom well: a dev app running would not normally prevent Task Manager from launching; Windows Update set to manual wouldn't block Task Manager; and a moved pagefile might affect performance but not typically stop Task Manager from opening at all. Therefore, malware infection is the most likely cause.
NEW QUESTION # 288
A customer must access the contents of the AppData folder, which is in the local user profile.
Which of the following should a technician configure so the customer can easily navigate to this location?
Answer: D
Explanation:
The AppData folder is hidden by default. The technician should configure File Explorer Options to show hidden files so the customer can easily access the folder.
NEW QUESTION # 289
A user installed a free application from an unofficial application store. Now, their smartphone displays random pop-ups and shows increased data usage. Additionally, the user cannot perform certain actions such as opening banking applications or updating their OS. Which of the following should the user do first to address the security issues on their smartphone?
Answer: C
Explanation:
The symptoms point strongly to a bootleg/malicious application from an untrusted source: random pop-ups (high number of ads), increased data usage (high network traffic/data-usage warnings), and abnormal restrictions such as failing OS updates or blocking access to sensitive apps (unexpected application behavior).
These are specifically listed as common mobile security symptoms associated with malicious apps and untrusted APK sources. When a device shows multiple signs of compromise and normal remediation options (like
NEW QUESTION # 290
SIMULATION 1
You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Answer:
Explanation:
First Chat Response: When the user mentions setting up a new router, the best initial response to maintain a helpful and professional tone is:
- Select reply: "I am happy to assist you today."
Second Chat Response: When the user states that they need to set up basic security settings:
- Select reply: "Is this the first router in your office?"
Third Chat Response: After learning it's a replacement router and the user is logged into the router's web page:
- Select reply: "The first thing you need to do is change the default password." Fourth Chat Response: For the response about password settings:
- Select reply: "Create a new password with an uppercase, a lowercase, and a special character." Fifth Chat Response: When the router prompts to reboot:
- Select reply: "Yes, reboot please."
NEW QUESTION # 291
......
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