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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
  • 1. Customer and stakeholder value
    • 2. Feedback loops and continual improvement
      Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
      • 1. Business analysis
        • 2. Deployment management
          • 3. Architecture management
            • 4. Information security management
              • 5. Service validation and testing
                Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                • 1. Digital technology and digital organizations
                  • 2. The characteristics of high-velocity IT
                    Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                    • 1. Focus on value
                      • 2. Optimize and automate
                        Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                        • 1. Operating and improving digital products
                          • 2. Designing and delivering digital products

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q44-Q49):

                            NEW QUESTION # 44
                            An organization is under constant pressure to release new software features. Shortcuts are sometimes used to introduce features, and incidents are often solved with workarounds. As a result, the product is becoming increasingly difficult to maintain.
                            Which is the BEST approach to take in this situation?

                            Answer: C

                            Explanation:
                            In high-velocity environments, frequent shortcuts and workaround-driven fixes typically accumulate technical debt, making systems harder to maintain and increasing long-term risk.
                            Actively allocating resources to reduce technical debt addresses the root cause by improving system maintainability, reducing complexity, and stabilizing future development and operations.


                            NEW QUESTION # 45
                            A team limits the number of work items allowed in each stage of its workflow and visualizes the flow of work on a board.
                            Which outcome is this MOST likely to achieve?

                            Answer: D


                            NEW QUESTION # 46
                            An organization uses digital technology to support its rapidly-changing business environment.
                            Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
                            Which technique would MOST help to resolve this situation?

                            Answer: D

                            Explanation:
                            AIOps applies machine learning and analytics to automate and enhance IT operations. In a highly dynamic, software-defined infrastructure environment, it helps the team cope with rapidly changing operational demands by detecting patterns, correlating events, and enabling automated responses. This reduces manual effort and improves the ability to manage high volumes of daily operational activity effectively.


                            NEW QUESTION # 47
                            An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
                            What does this situation describe?

                            Answer: C

                            Explanation:
                            This describes IT transformation, as the investment focuses on improving internal IT capabilities (new testing technology) to provide more reliable services, rather than changing the business model or creating new digital products, which would characterize digital transformation.


                            NEW QUESTION # 48
                            An organization has decentralized its IT function and assigned the responsibility for digital technologies to its business units. There is concern that this approach has made it difficult to manage risks that could impact the entire organization.
                            Which is the BEST approach this organization can take to initially address this concern?

                            Answer: B

                            Explanation:
                            When IT and digital responsibilities are decentralized, organization-wide risk can become fragmented and inconsistently managed. To address concerns about risks that could impact the entire organization, the governing body must retain ownership of enterprise-level, existential risks.
                            This ensures that high-impact risks are identified, assessed, and managed at the appropriate strategic level, maintaining overall coherence in risk governance.


                            NEW QUESTION # 49
                            ......

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