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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Certificate Validity Period:	SAP certification stays valid for the current solution release
Exam Format:	Scenario-Based, Multiple Choice, Multiple Response
Related Certifications:	SAP Certified - Positioning SAP Business Suite SAP Customer Experience Solutions
Available Languages:	English
Real Exam Qty:	30
Exam Price:	$200 USD
Exam Duration:	60 minutes
Passing Score:	70%
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Billing
B. Omnichannel experience
C. Agent Desktop
D. Guided selling

Answer: B,C

NEW QUESTION # 28
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides seamless connectivity to teams with the correct information at the right time.
B. It enables processing of accounting data.
C. It enables organizations to deliver personalized customer engagement data.
D. It provides permanent awareness of customer expectations.
E. It provides permanent transparent and personalized data related to maintenance plants.

Answer: A,C,D

NEW QUESTION # 29
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Forecasting and Pipeline Management
B. Intelligent Lead Score
C. Case Management
D. Agent Desktop
E. Guided Selling

Answer: A,B,E

NEW QUESTION # 30
Which SAP CX solution would you position to process customer issues?

A. SAP Customer Data Cloud
B. SAP Service Cloud Version 2
C. SAP Emarsys
D. SAP Sales Cloud Version 2

Answer: B

NEW QUESTION # 31
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
B. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
C. Enterprise Consent and Preference Management
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 32
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