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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Key Concepts of Service Management	- Four Dimensions of Service Management - Guiding Principles - Service Value System (SVS)
ITIL Practices	- Technical Management Practices - Service Management Practices - General Management Practices
Continual Improvement
Service Value Chain Activities

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EXIN ITIL 4 Foundation Sample Questions (Q240-Q245):

NEW QUESTION # 240
Which BEST describes the focus of the 'think and work holistically' principle?

A. Considering the existing organizational assets before building something new
B. Eliminating unnecessary steps to deliver valuable outcomes
C. Integrating an organization's activities to deliver value
D. Breaking down large initiatives into smaller pieces of work

Answer: C

NEW QUESTION # 241
In service relationships, what is a benefit of identifying consumer roles?

A. It provides shared service expectations
B. It removes constraints from the customer
C. It enables effective stakeholder management
D. It enables a common definition of value

Answer: C

NEW QUESTION # 242
Which is an objective of the design coordination process?

A. To assess and evaluate all changes and their impact on service designs
B. To document the initial structure and relationship between services and customers
C. To gather and document new service level requirements from the customer
D. To produce service design packages and ensure they are handed over to service transition

Answer: D

NEW QUESTION # 243
Why and how is a user MOST LIKELY to contact the service desk?

A. To report a problem using a mobile app
B. To authorize an emergency change via live chat
C. To discuss the cause of an incident via a phone call
D. To request access to a resource via a self-service portal

Answer: D

NEW QUESTION # 244
Which statement about IT service management is CORRECT?

A. It is performed by customers using a mix of IT systems, services and processes
B. It is performed by the service desk using a mix of people, process and technology
C. It is performed by IT service providers using a mix of people, process and technology
D. It is performed by IT service providers using a mix of suppliers and their products

Answer: C

NEW QUESTION # 245
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