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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | CRT-251 |
| Exam Price: | $200 USD |
| Passing Score: | 65% |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder Sales Cloud Consultant Field Service Consultant |
| Exam Format: | Multiple choice, Proctored online, Multiple select, Test center (onsite) |
| Available Languages: | Brazilian Portuguese, Spanish, English, German, French, Japanese |
| Certificate Validity Period: | 3 years (maintenance required via Trailhead) |
| Real Exam Qty: | 60 multiple-choice / multiple-select |
| Recommended Training: | Salesforce Service Cloud Training Modules Service Cloud Consultant Trailmix |
| Exam Registration: | Salesforce Certification Registration Kryterion Webassessor Exam Scheduling |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
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Salesforce Service-Cloud-Consultant certification is designed for professionals who want to demonstrate their expertise in the configuration and implementation of Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification exam is intended for individuals who have experience in the Service Cloud domain and are looking to validate their skills and knowledge in the field. The Salesforce Service-Cloud-Consultant Certification is a globally recognized credential that can help professionals to enhance their career prospects and open up new job opportunities.
NEW QUESTION # 62
Universal containers uses social media to monitor new trends and issues that require a response by their community team. What solution should a consultant recommend to automate the creation of customer contacts and cases from universal containers social channels when negative product sentiment is expressed?
Answer: D
NEW QUESTION # 63
Cloud Kicks (CK) plans to deploy Service Cloud. Customers have diferent levels of support available. CK is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution.
Which question should be asked to determine the preferred solution?
Answer: D
NEW QUESTION # 64
As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy?
Answer: B
Explanation:
Ensuring that each existing article type has a corresponding knowledge article type that matches its structure and content is a factor that a consultant should consider as part of the migration strategy for Knowledge articles. An article type is a template that defines the layout, fields, and data categories for an article. An article type can be customized to suit different types of content or audiences. When migrating articles from an external database to Salesforce Knowledge, it is important to ensure that there is a matching article type for each existing article type in Salesforce Knowledge, so that the articles can be imported without losing any information or formatting. Verified References: [Service Cloud Consultant Certification Guide & Tips], Article Types Overview
NEW QUESTION # 65
Cloud Kicks uses the Service Console and work items to route cases to available agents.
Service agents need a way to see work they have accepted and incoming items. Which feature should a Service Cloud consultant recommend?
Answer: B
NEW QUESTION # 66
Universal Containers wants articles to be suggested to agents based on information they are typing into the case.
Which solution should a consultant recommend?
Answer: B
NEW QUESTION # 67
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