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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design for Slack | - Channel strategy and governance model - Integration design with Salesforce ecosystem - Workspace architecture and design principles | |
| Topic 2: Change Management and Adoption | - Communication and rollout planning - Training and enablement planning - User adoption strategies | |
| Topic 3: Delivery and Migration | 17% | - End-to-end migration planning and execution - Slack delivery best practices - Role definition across Slack, partner, and client teams |
| Topic 4: Slack Administration and Governance | - User lifecycle management - Security and compliance controls - Workspace configuration and settings |
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NEW QUESTION # 88
You are hosting a Slack training for your client, Elevated Enterprises, who just completed their grid migration. To prepare for the training session, you created a Slack training channel but did not invite any participants because the first activity in your session will be for them to search for and join the channel. At the start of the session, you realize that some attendees are not able to find and join the channel by searching for the channel name in the search bar, while others are able to search and join the channel with no issue.
What is the most likely reason some users can find and join the training channel while others cannot?
Answer: B
Explanation:
The correct answer is B . After an Enterprise Grid migration, users may belong to different workspaces inside the same grid. A public channel is discoverable only to members who have access to the workspace where that channel exists, unless it is made available as a multi-workspace or org-wide channel. In this scenario, some users can find and join the training channel, while others cannot. That pattern strongly indicates the channel itself is public, but it lives in a workspace that not all attendees belong to. Option A is possible in isolated cases, but it would not explain a consistent split across attendees. Option C is irrelevant because Slack Connect is used for collaboration with external organizations, not internal training-channel discovery.
Option D would prevent users from joining through search unless invited, but it would generally affect all attendees who were not invited. The training setup should either invite all participants or place the training channel in a workspace accessible to the full training audience.
NEW QUESTION # 89
You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?
Answer: A,B
Explanation:
The correct answers are A and D . The client's constraint is that employees may not be able to attend pre- scheduled training because of competing initiatives. That immediately reduces the value of synchronous formats and increases the value of self-paced enablement. Videos let employees learn asynchronously, pause, replay, and consume material when their schedule allows. Documentation provides a durable reference that employees can search and revisit while using Slack. Together, videos and documentation create a flexible learning path that does not depend on everyone being available at the same time. Option B, a customer story, may inspire adoption but does not provide practical training coverage. Option C, live training, is exactly what the client may struggle to attend. Option E, a leadership AMA, can support launch engagement, but it is still scheduled and interactive rather than a reliable training delivery method for employees with limited availability. The consultant's job is to adapt the learning format to the client's capacity constraints, not force the standard delivery model.
Reference topic: Learning and Enablement - asynchronous learning design, video enablement, documentation strategy, launch constraints, and flexible training delivery.
NEW QUESTION # 90
A user is experiencing audio issues during Slack calls, where they can't hear other participants.
What is the first action they should take to troubleshoot this problem?
Answer: D
Explanation:
The first and most practical step in troubleshooting audio issues during Slack calls is to check the audio settings within Slack. The user should also ensure their speakers or headphones are properly connected and configured. Often, audio issues are related to simple settings or hardware connection problems.
NEW QUESTION # 91
When introducing new team members to Slack through an experiential learning approach, what method is most effective to enhance their practical understanding and use of the platform?
Answer: A
Explanation:
Interactive, hands-on sessions that involve using Slack in real or simulated work scenarios are fundamental to the experiential learning approach. This method allows team members to actively engage with the platform, enhancing their practical understanding and proficiency through direct experience.
NEW QUESTION # 92
In designing a Slack grid for an enterprise with a large, diverse workforce, what practice is important to promote inclusivity and efficient communication?
Answer: D
Explanation:
For an enterprise with a large and diverse workforce, establishing clear guidelines and naming conventions for channels is crucial. This best practice helps in maintaining an organized grid where channels are easily discoverable and understandable, promoting inclusivity and efficient communication across the organization.
NEW QUESTION # 93
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