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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
  • 1. Marketing solutions
    • 2. Customer Data solutions
      • 3. Commerce solutions
        • 4. Sales solutions
          • 5. Service solutions
            - Unified offering for customer relationship enhancement
            Topic 2: Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
            • 1. Integration points and architecture
              • 2. Use cases and business scenarios
                - Integration between CX solutions
                • 1. Consistency across customer interactions
                  • 2. Efficiency and personalization benefits
                    Topic 3: Articulating Value and Business Outcomes25%- Demonstrating impact on customer engagement
                    - Linking solutions to business goals
                    - Value proposition of integrated CX portfolio

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

                    NEW QUESTION # 16
                    Which of the following features are available in SAP Service Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: B,C


                    NEW QUESTION # 17
                    Which application would you recommend to manage the customer consent and preference lifecycle?

                    Answer: D


                    NEW QUESTION # 18
                    Which of the following actions can you perform in SAP Customer Data Cloud?

                    Answer: C


                    NEW QUESTION # 19
                    Which of the following are associated with SAP Sales Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: B,C


                    NEW QUESTION # 20
                    How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

                    Answer: D


                    NEW QUESTION # 21
                    ......

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