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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Service Request Management	25%	- Service catalog and entitlements - Milestones and action plans - SR creation, lifecycle and processing - SR categories, assignment rules and routing
Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q62-Q67):

NEW QUESTION # 62
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}" Which statement is true?

A. You have to edit the e-mail template and add HTML code to customize the standard text section.
B. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Answer: B

NEW QUESTION # 63
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A. Resolution is due on Saturday, 2 PM EST.
B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
C. First Response is due on Friday, 12 noon EST.
D. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Answer: B,C

NEW QUESTION # 64
Select three correct limits and restrictions when importing data from a file.

A. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
B. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
C. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
D. By default, the import starts immediately after it is activated.
E. Both create and update operations are available for imported records.

Answer: B,D,E

NEW QUESTION # 65
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A. Create a new search through the application composer.
B. Grant the agent Administrator permissions to add new search filters.
C. Add fields from the advanced search functionality.
D. Create several personalized searches and create them to each other.

Answer: A

NEW QUESTION # 66
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. The User Group selected for authoring articles has been set to 'External".
B. Users have not been given the "Knowledge Analyst" role.
C. The Base Locale for the articles has not been enabled in the correct language.
D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

Answer: B

NEW QUESTION # 67
......

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