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| Section | Weight | Objectives |
|---|---|---|
| Requirements Management | 23% | - Validate and verify requirements with stakeholders - Elicit and document functional and non-functional requirements - Manage requirements traceability - Prioritize requirements based on business value |
| User Story Development | 20% | - Define acceptance criteria for user stories - Write clear and actionable user stories - Break down epics into manageable user stories - Manage user story backlog and prioritization |
| Collaboration with Stakeholders | 23% | - Manage stakeholder expectations and priorities - Facilitate communication between business and technical teams - Conduct effective meetings and presentations - Build consensus on requirements and solutions |
| Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation - Map current and future business processes - Analyze impact of changes on stakeholders |
| Customer Discovery | 17% | - Conduct stakeholder interviews and workshops - Identify business needs, pain points, and objectives - Document business requirements and user stories - Analyze current state and future state processes |
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NEW QUESTION # 129
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?
Answer: B
Explanation:
This answer recommends prototyping as an elicitation technique to help the team meet its goal of filling out a survey based on customer feedback. Prototyping is a technique that involves creating a mockup or a sample of a solution to demonstrate how it will look and function. Prototyping can help the BA validate requirements, solicit feedback, and refine the design of the solution. References: https://trailhead.salesforce.com/en/content
/learn/modules/salesforce-business-analyst-quick-look/use-prototyping-to-validate-your-solution
NEW QUESTION # 130
The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?
Answer: A
Explanation:
This answer states that using Salesforce terminology and language is what the BA should recommend to the project team to increase understanding when documenting requirements, process and potential solutions for reviewing the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields. Salesforce terminology and language are the words and phrases that are commonly used in the Salesforce ecosystem, such as objects, fields, records, apps, tabs, profiles, roles, etc. Using Salesforce terminology and language can help the BA to communicate and document the requirements, process and potential solutions in a consistent and accurate way, and avoid confusion or misunderstanding among the project team members who are familiar with Salesforce.
References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look
/use-user-stories-to-capture-requirements
NEW QUESTION # 131
The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
Which key steps should the BA take next?
Answer: A
NEW QUESTION # 132
Which users will be able to reset a Single Sign-On User Password?
Answer: C
Explanation:
Only the Admin can reset a Single Sign-On user password because they have the Manage Users permission.
The SSO Manager, users above the SSO user in the role hierarchy, and users with the right permission sets cannot reset a Single Sign-On user password unless they also have the Manage Users permission. References:
https://help.salesforce.com/s/articleView?id=sf.users_password_reset.htm&type=5
NEW QUESTION # 133
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
* The functionality described in the test case is working as expected.
* The stakeholder wants to change the label of several fields described in the test case.
* The stakeholder wants to add two new fields that were excluded from the test case.
Which step should the business analyst take next?
Answer: B
Explanation:
This answer suggests acknowledging the feedback, creating a new user story that includes the field changes, and asking the stakeholder to update the existing test case to show it was successfully tested as the next step for the BA after receiving this feedback from a stakeholder during user acceptance testing for a global customer service project that leverages Service Cloud. Acknowledging the feedback shows respect and appreciation for the stakeholder's input and involvement. Creating a new user story that includes the field changes helps to capture and prioritize the new requirements, and avoid scope creep or impact on other user stories. Asking the stakeholder to update the existing test case to show it was successfully tested helps to validate and document that the functionality described in the test case is working as expected. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user- stories-to-capture-requirements
NEW QUESTION # 134
......
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