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Salesforce Plat-Admn-301 Exam Overview:
| Certification Vendor: | Salesforce |
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| Exam Name: | Salesforce Certified Platform Administrator II |
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| Exam Number: | Plat-Admn-301 |
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| Real Exam Qty: | 60 scored questions plus up to 5 unscored questions |
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| Exam Duration: | 105 minutes |
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| Passing Score: | 65% |
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| Exam Price: | USD $200 |
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| Available Languages: | English, Japanese |
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| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified CPQ Administrator Salesforce Certified Platform Administrator |
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| Exam Format: | Multiple Select, Multiple Choice |
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| Certificate Validity Period: | Requires periodic maintenance via Trailhead maintenance modules |
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| Sample Questions: | Salesforce Plat-Admn-301 Sample Questions |
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| Exam Way: | Online proctored exam or onsite testing center delivery |
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| Pre Condition: | Candidates must hold the Salesforce Certified Platform Administrator certification before taking this exam. |
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| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/advancedadministrator |
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>> Plat-Admn-301最新テスト <<
Plat-Admn-301資格受験料、Plat-Admn-301最新資料
当社のPlat-Admn-301テストトレントは、課題に取り組み、Salesforce Certified Platform Administrator II試験に合格するのに役立つ新しい方法を探し続けます。当社の優れたパフォーマンスにより、世界有数の国際試験銀行として認められるために、当社のSalesforce Certified Platform Administrator II認定試験は長い間集中しており、教材の設計に多くのリソースと経験を蓄積してきました。 Salesforce Certified Platform Administrator II試験証明書の取得を支援します。私たちは心からあなたが私たちを信頼し、選択することを心から願っています。
Salesforce Plat-Admn-301 認定試験の出題範囲:
| トピック | 出題範囲 |
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| トピック 1 | - Auditing and Monitoring: This section of the exam measures skills of a Salesforce Support Specialist and covers the tools used to monitor system behavior and review user activity. It includes understanding debug logs, setup audit trail, and methods for ensuring sensitive data is handled correctly in both production and sandbox environments. It also explains how to review and troubleshoot security settings, including recognizing pending updates that might affect system access.
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| トピック 2 | - Process Automation: This section of the exam measures skills of Salesforce Consultant and covers choosing the right automation tools to solve complex business problems. It focuses on understanding the capabilities and limitations of declarative tools, identifying the right troubleshooting methods, and applying automation correctly within Salesforce’s order of execution. This section emphasizes designing efficient, scalable automation using workflow tools, flows, and other declarative features.
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| トピック 3 | - Environment Management and Deployment: This section of the exam measures skills of Salesforce Administrator and covers moving metadata between environments using tools such as sandboxes, change sets, and managed or unmanaged AppExchange packages. It explains the capabilities and best practices related to deploying changes through change sets to ensure smooth and controlled migrations.
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Salesforce Certified Platform Administrator II 認定 Plat-Admn-301 試験問題 (Q156-Q161):
質問 # 156
Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners.
UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?
- A. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
- B. Set up and configure Entitlement Process to design timelines and track issue resolution.
- C. Expose the Service Contracts object in the Service Console for an agent to view when working a case.
- D. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
正解:B
解説:
An entitlement process is a feature that allows you to define and enforce service-level agreements (SLAs) for your customers based on certain criteria and timelines. An entitlement process consists of milestones and actions that represent required steps and time limits for resolving customer issues. You can use entitlement processes to track if your support team is meeting your SLAs and provide consistent service quality to your customers. In this case, you can set up and configure entitlement processes for different types of cases and assign them to accounts or contacts based on their service contracts or warranties. References: https://help.
salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.entitlements_process.htm&type=5
質問 # 157
AW Computing created new multi-tier service plans. The primary difference between the packages Is the length of the term. The company wants to capture start and end dates for each service plan sold, which can direr from the contract dates of the subscription.
How should an administrator ensure the data is captured properly?
- A. Configure formula fields to reflect the close date of the opportunity.
- B. Make a validation rule on the Opportunity Product object to require custom date fields based on the product family.
- C. Build a validation rule on the Opportunity object to require custom date fields based on the product(s) selected.
- D. Create a new price book for service plans with term lengths.
正解:B
解説:
A validation rule on the Opportunity Product object to require custom date fields based on the product family will ensure that the data is captured properly. A validation rule can check if the product family matches the service plan and if so, require the start and end date fields to be filled out. This way, AW Computing can capture the term length for each service plan sold. References: https://help.salesforce.com/s/articleView?id=sf.
fields_about_validation_rules.htm&type=5
質問 # 158
The Service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should be on the page and is used in validation rules.
What should the administrator recommend to solve this?
- A. Add a lookup field to Account.
- B. Make a Rollup Summary.
- C. Create a cross-object formula.
- D. Use a picklist field.
正解:C
解説:
A cross-object formula is a formula that references fields from related objects. The administrator can create a cross-object formula field on the Case object that displays the current status from the Account. This field can be used in validation rules and other processes. References: https://help.salesforce.com/s/articleView?id=sf.
tips_on_building_formulas_cross_object_formulas.htm&type=5
質問 # 159
The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal.
How should the administrator meet this requirement?
- A. Assign a task to the owner if an opportunity is created without one of these fields filled out.
- B. Require the Sales Engineer and the Account Executive lookup fields on the page layout.
- C. Write a validation rule that checks if the fields are blank and require that one of them of completed in order to save the opportunity.
- D. Create a different record type for deals with Sales Engineers and deals with Account Executives to capture one or the other.
正解:C
解説:
A validation rule can enforce data quality by preventing users from saving records that do not meet certain criteria. In this case, the validation rule can check if both the Sales Engineer and the Account Executive lookup fields are blank, and display an error message if so. This way, the director of sales can ensure that every opportunity has either a sales engineer or an account executive assigned to the deal. References:
https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5
質問 # 160
An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.
What will occur when a case is created from an Incoming email?
- A. An email la sent out using Template and then Case Source updates to 'email'.
- B. Case Source updates to 'email' and an email is sent out using Template2.
- C. Case Source updates to email and an email Is sent out using Template1.
- D. An email is sent out using Template and then Case Source updates to email'.
正解:B
解説:
Case Source updates to 'email' before the record is saved because the Process Builder runs before the auto- response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2
質問 # 161
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