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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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C-BCSCX-2502 New Dumps Questions | New C-BCSCX-2502 Exam Format

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Web Page Creation and Generation
B. Automation Programs
C. Processing Leads and Opportunities
D. Smart Analytics
E. Advanced Segmentation

Answer: B,D,E

NEW QUESTION # 31
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to keep existing solutions in the target system environment by prioritizing.
C. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.

Answer: C

NEW QUESTION # 32
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides seamless connectivity to teams with the correct information at the right time.
B. It provides permanent awareness of customer expectations.
C. It enables processing of accounting data.
D. It provides permanent transparent and personalized data related to maintenance plants.
E. It enables organizations to deliver personalized customer engagement data.

Answer: A,B,E

NEW QUESTION # 33
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Increased profitability
B. Optimize buying lifecycle
C. Lower customer acquisition costs
D. Improved customer satisfaction and retention
E. Innovate and stay ahead

Answer: A,B,C

NEW QUESTION # 34
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Sales Cloud Version 2
B. SAP Commerce Cloud
C. SAP Customer Data
D. SAP Emarsys

Answer: C

NEW QUESTION # 35
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