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Salesforce Certified-Business-Analyst Exam Syllabus Topics:

SectionObjectives
Customer and Business Analysis- Stakeholder identification and engagement
  • 1. Identify key stakeholders and their roles
    • 2. Elicit business needs from stakeholders
      - Business process understanding
      • 1. Analyze current business processes
        • 2. Identify process gaps and inefficiencies
          Agile Methodology in Business Analysis- Agile principles
          • 1. Collaboration in agile teams
            • 2. Iterative development concepts
              - Backlog and sprint participation
              • 1. Supporting sprint planning
                • 2. Prioritizing backlog items
                  Solution Assessment and Validation- Solution evaluation
                  • 1. Validate solution requirements
                    • 2. Assess alignment with business needs
                      - Testing and feedback
                      • 1. User acceptance testing support
                        • 2. Feedback incorporation
                          Requirements Gathering and User Stories- User stories and acceptance criteria
                          • 1. Writing effective user stories
                            • 2. Defining acceptance criteria
                              - Requirements elicitation techniques
                              • 1. Document analysis
                                • 2. Workshops and interviews

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                                  Certified-Business-Analyst Reliable Dumps Questions & Certified-Business-Analyst Valid Exam Sample

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                                  Salesforce Certified Business Analyst Exam Sample Questions (Q202-Q207):

                                  NEW QUESTION # 202
                                  The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
                                  Which step should the BA take next?

                                  Answer: C

                                  Explanation:
                                  When a business analyst discovers that different teams have different needs or preferences for using Salesforce fields, they should refine the requirements to accommodate both teams. This is because deleting fields that are actively used by another team could cause data loss, errors, or inefficiencies in their processes.
                                  The business analyst should work with both teams to understand their use cases, data models, workflows, reports, dashboards, integrations, security settings, etc., and find ways to customize Salesforce fields that meet both teams' needs without compromising data quality or performance. References: https://trailhead.salesforce.
                                  com/content/learn/modules/salesforce-business-analyst-certification-prep/requirements


                                  NEW QUESTION # 203
                                  The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
                                  Which diagramming notation should the BA use for the process map?

                                  Answer: B

                                  Explanation:
                                  This answer selects Universal Process Notation (UPN) as the diagramming notation that the BA should use for the process map. UPN is a simple and standardized way of creating process maps, using only four symbols: activity, decision, start/end, and annotation. UPN can help the BA create a process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce- business-analyst-quick-look/use-process-mapping-to-understand-your-business


                                  NEW QUESTION # 204
                                  Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
                                  In which scenario should he business analyst recommend Kanban?

                                  Answer: B

                                  Explanation:
                                  Explanation
                                  Kanban is an agile methodology that focuses on visualizing work, limiting work in progress, managing flow, making policies explicit, implementing feedback loops, improving collaboratively, evolving experimentally (Kaizen). Kanban is suitable for scenarios where work is generally project-based and can be broken into smaller pieces that can be completed quickly and independently by different team members without dependencies or bottlenecks. Kanban uses boards with columns representing different stages of work (such as backlog, doing, done) and cards representing individual work items (such as tasks, features, bugs). Kanban helps teams monitor their progress, identify issues, prioritize work, optimize resources, improve quality, reduce waste, increase efficiency, deliver value faster, adapt to changing needs, etc.


                                  NEW QUESTION # 205
                                  The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
                                  Which step should the BA take next?

                                  Answer: C


                                  NEW QUESTION # 206
                                  Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.
                                  What should the user story focus on?

                                  Answer: C


                                  NEW QUESTION # 207
                                  ......

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