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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Understand the activities of the service value chain- Plan
- Deliver & Support
- Obtain/Build
- Design & Transition
- Engage
- Improve
Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Focus on value
- Optimize and automate
- Think and work holistically
- Collaborate and promote visibility
- Progress iteratively with feedback
- Start where you are
- Keep it simple and practical
Understand the purpose and components of the ITIL service value system- Service Value Chain
- Continual Improvement
- Guiding Principles
- Practices
- Governance
Know the purpose and key terms of 15 ITIL practices- Deployment Management
- Service Request Management
- Information Security Management
- Continual Improvement
- Problem Management
- Relationship Management
- Service Desk
- Supplier Management
- Service Configuration Management
- Service Level Management
- IT Asset Management
- Change Control
- Incident Management
- Monitoring and Event Management
- Release Management
Understand the four dimensions of service management- Value Streams and Processes
- Organizations and People
- Partners and Suppliers
- Information and Technology

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EXIN ITIL 4 Foundation Sample Questions (Q362-Q367):

NEW QUESTION # 362
Which practice ensures that a variety of access channels are available for users to report issues?

Answer: A


NEW QUESTION # 363
Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].

Answer: C


NEW QUESTION # 364
Which usually requires a team of representatives from many stakeholder groups?

Answer: B


NEW QUESTION # 365
What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

Answer: A


NEW QUESTION # 366
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

Answer: D


NEW QUESTION # 367
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