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BCS PC-BA-FBA-20 Exam Syllabus Topics:

SectionWeightObjectives
The Business Analysis Service Framework2.5%- Framework concepts
  • 1. Business change lifecycle
  • 2. Business analysis process model
The Strategic Context for Business Analysis7.5%- Strategy analysis
  • 1. PESTLE analysis
  • 2. SWOT analysis
  • 3. MOST analysis
  • 4. Porter's Five Forces
Analysing and Managing Stakeholders10%- Stakeholder analysis
  • 1. Stakeholder identification
  • 2. Stakeholder categorisation
  • 3. Stakeholder management strategies
Investigating the Business Situation12.5%- Investigation techniques
  • 1. Observation
  • 2. Scenarios and prototyping
  • 3. Interviews
  • 4. Workshops
Defining the Solution7.5%- Solution definition
  • 1. Feasibility assessment
  • 2. Business options
  • 3. Solution scope
Delivering the Requirements5%- Requirements delivery
  • 1. Iteration planning
  • 2. Requirements readiness
  • 3. Agile delivery support
Establishing the Requirements10%- Requirements engineering
  • 1. Requirements elicitation
  • 2. Requirements classification
  • 3. Requirements prioritisation
Improving Business Services and Processes12.5%- Business process improvement
  • 1. Business process redesign
  • 2. Gap analysis
  • 3. Process modelling
What is Business Analysis5%- Business analysis concepts
  • 1. Role and responsibilities of a business analyst
  • 2. Business change and improvement
  • 3. Origins and development of business analysis
The Competencies of a Business Analyst2.5%- Business analyst competencies
  • 1. Personal qualities
  • 2. Professional techniques
  • 3. Business knowledge
Making the Business Case5%- Business case development
  • 1. Cost-benefit analysis
  • 2. Investment appraisal
  • 3. Risk assessment
Documenting and Modelling Requirements10%- Requirements documentation
  • 1. Use case modelling
  • 2. Process modelling
  • 3. Data modelling
Validating and Managing Requirements5%- Requirements management
  • 1. Change control
  • 2. Requirements traceability
  • 3. Requirements validation
Delivering the Business Solution5%- Business solution implementation
  • 1. Post-implementation review
  • 2. Benefits realisation
  • 3. Solution deployment

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BCS Foundation Certificate in Business Analysis V4.1 Sample Questions (Q80-Q85):

NEW QUESTION # 80
When used for business analysis, what does a process model show?

Answer: B

Explanation:
A process model is a visual representation of a business process or workflow, showing how activities are performed and how they relate to one another. It is commonly used in business analysis to understand, analyze, and improve processes.
Key Characteristics of a Process Model:
* Graphical Representation: Process models visually depict workflows and subprocesses, making them easier to understand.
* Cost Differences: Cost analysis is not the primary purpose of a process model.
* Job Descriptions: Process models focus on workflows, not individual job roles.
* Software Features: Informal descriptions of software features are unrelated to process modeling.
Evaluation of Each Option:
* A. A graphical representation of a business process or workflow and its related sub-processes:
This accurately describes the purpose and nature of a process model. Conclusion: This is correct .
* B. The cost differences between how a customer currently does something and how they would like to do something: Cost differences are analyzed separately and are not part of process modeling.
Conclusion: This is not correct .
* C. The detailed job description of the work to be performed by an individual: Job descriptions are documented separately and are not part of process modeling. Conclusion: This is not correct .
* D. An informal, detailed, description of a software system feature derived from an end user ' s perspective: This describes user stories or feature descriptions, not process models. Conclusion: This is not correct .


NEW QUESTION # 81
Which of the following statements about the workshop investigation technique are TRUE?
a) Permits the impartial, long-term observation of business activities.
b) Allows statements and assertions to be immediately cross-checked with other participants.
c) Provides an effective means of achieving consensus among stakeholders.
d) Provides an opportunity to collect accurate quantitative data about business processes.

Answer: C

Explanation:
The true statements about workshops are b and c. Workshops are collaborative, structured meetings involving multiple stakeholders. Statement (b) is true because having multiple stakeholders present allows the facilitator (often the BA) to immediately cross-check and resolve conflicting information or assumptions in real-time. Statement (c) is true because the group environment, led by a skilled facilitator, is highly effective for discussing differing viewpoints and working towards a consensus or agreed-upon outcome. Statement (a) is false as this describes formal observation, not a workshop. Statement (d) is false; workshops are primarily used to gather qualitative information (opinions, requirements, process logic), not to collect accurate quantitative data (e.g., process timings or volumes), which is usually obtained from documents or system logs.
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Investigative Techniques, Workshops)


NEW QUESTION # 82
Which of the following is NOT an example of a generic stakeholder group?

Answer: B


NEW QUESTION # 83
A business case contains the following in its management summary:
' The recommended option meets the new regulatory requirements. It will ensure our products remain in the marketplace and be the first to receive compliance certification, which will enhance our reputation as the market leader New business policies and processes will be introduced, which may temporarily reduce productivity. The action plan will be communicated to all staff at the next monthly meeting?
Which TWO categories of costs and benefits are described in this extract?

Answer: A,B

Explanation:
To identify the categories of costs and benefits described in the extract, we need to analyze the content carefully:
Extract Analysis:
* " New business policies and processes will be introduced, which may temporarily reduce productivity " :
* This refers to a cost associated with implementing new policies and processes.
* Productivity is an intangible factor because it cannot be directly measured in monetary terms.
* Category: Intangible costs .
* " It will ensure our products remain in the marketplace and be the first to receive compliance certification, which will enhance our reputation as the market leader " :
* This refers to a benefit related to maintaining market presence, achieving compliance, and enhancing reputation.
* Reputation and market leadership are intangible factors because they are qualitative and not directly quantifiable in monetary terms.
* Category: Intangible benefits .
Evaluation of Each Option:
* A. Tangible costs: Tangible costs are measurable financial expenses (e.g., equipment, labor). The extract does not mention any specific financial costs. Conclusion: This is not relevant .
* B. Intangible costs: The temporary reduction in productivity is an intangible cost. Conclusion: This is relevant .
* C. Tangible benefits: Tangible benefits are measurable financial gains (e.g., increased revenue). The extract does not mention any specific financial benefits. Conclusion: This is not relevant .
* D. Intangible benefits: Enhanced reputation and market leadership are intangible benefits.
Conclusion: This is relevant .
* E. Irregular costs: Irregular costs refer to one-time or infrequent expenses. The extract does not describe such costs. Conclusion: This is not relevant .


NEW QUESTION # 84
PESTLE Analysis is used to assess what?

Answer: B

Explanation:
PESTLE analysis is a strategic analysis technique used to examine the external business environment.
It considers Political, Economic, Social, Technological, Legal, and Environmental factors that may affect an organisation, business change, or proposed solution. It helps business analysts identify external opportunities, threats, constraints, drivers for change, and risks. Stakeholder power is assessed using stakeholder analysis techniques such as the power/interest grid, not PESTLE. Customer sentiment is more likely analysed through customer research, reviews, surveys, interviews, or customer journey work. Internal environment analysis is better supported by techniques such as SWOT, POPIT, value chain analysis, process analysis, and capability assessment. Since PESTLE focuses on factors outside the organisation's direct control, the correct answer is External environment.


NEW QUESTION # 85
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