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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Program and Service Delivery | 18% | - Program Management Module (PMM)
|
| Topic 2: Fundraising and Donation Management | 22% | - Gift management and acknowledgement
|
| Topic 3: Reporting and Analytics | 5% | - NPSP-specific reports and dashboards
|
| Topic 4: Nonprofit Success Pack Overview and Architecture | 15% | - NPSP settings and configuration framework
|
| Topic 5: Solution Design and Implementation | 20% | - Requirements gathering and solution design
|
| Topic 6: Data Management and Quality | 15% | - Data import and export
|
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NEW QUESTION # 150
A nonprofit needs to clean up large amounts of Contact address data from its street canvassing and telemarketing operations on a monthly basis.
What should the consultant use to standardize addresses in NPSP?
Answer: C
Explanation:
To standardize addresses in NPSP, especially when dealing with large amounts of Contact address data from street canvassing and telemarketing operations, the consultant should use Address Verification:
Enable Address Verification:
In Salesforce, navigate to the NPSP Settings.
Under "Address Management," enable Address Verification.
Configure the Address Verification settings according to the needs of the nonprofit.
Use Address Verification Service:
Utilize the integrated Address Verification service to standardize and validate addresses.
The service checks addresses against a reliable database, ensuring they are accurate and properly formatted.
Batch Processing:
For large amounts of data, set up batch processing to regularly verify and standardize addresses.
This can be scheduled to run monthly or as needed to keep the address data clean and accurate.
Review and Correct:
After verification, review any addresses flagged as incorrect or incomplete and make necessary corrections.
Using Address Verification helps ensure the nonprofit's address data is accurate and standardized, improving the quality of their data management.
Salesforce Nonprofit Success Pack (NPSP) Documentation: Address Management Salesforce Help: Configuring Address Verification
NEW QUESTION # 151
A user at a nonprofit is trying to run a mailing list report on a campaign using the NPSP Household Mailing List button. They receive an error saying, "the data you are trying to access is unavailable." The button works as expected for the system administrator.
What should the consultant advise to troubleshoot the issue?
Answer: A
Explanation:
The error message "the data you are trying to access is unavailable" when running a mailing list report on a campaign using the NPSP Household Mailing List button likely indicates a permissions issue. Since the button works as expected for the system administrator, the issue is probably related to user permissions.
Apex Class Access (A): The most likely cause is that the user does not have access to the necessary Apex Class for Manage Households. Ensure that the user has the required permissions to access and execute this Apex Class.
Salesforce Nonprofit Success Pack Documentation
Salesforce Help: Manage Apex Classes and Permissions
NEW QUESTION # 152
A system admin used NPSP Contact Merge and notices the number of household accounts has changed from 12,345 to 12,300 and is concerned that accounts have been lost.
What is the likely cause for the missing accounts?
Answer: C
Explanation:
https://powerofus.force.com/s/article/NPSP-Merging-Contacts
When using the NPSP Contact Merge functionality, any empty Household Accounts that do not have associated Contacts or Opportunities are automatically deleted. This is likely the cause of the reduction in the number of household accounts noticed by the system administrator.
Steps to Verify:
Check Merge Settings:
Review the settings and configuration of the NPSP Contact Merge process to understand its behavior regarding empty Household Accounts.
Review Audit Logs:
Check the Salesforce audit logs to see the details of the merge operations and confirm that empty Household Accounts were deleted.
Restore if Necessary:
If the deletion of empty Household Accounts was unintended, use data recovery options to restore any necessary records.
Salesforce Nonprofit Success Pack Documentation
Salesforce Trailhead: Merge Duplicate Records in Nonprofit Success Pack
NEW QUESTION # 153
A nonprofit runs a large scholarship program for high-school graduates. It wants to use Salesforce to help with accepting external scholarship applications, reviewing processes, and tracking requirements.
Which two solutions should the consultant recommend to meet this requirement?
Choose 2 answers
Answer: A,C
Explanation:
To help a nonprofit run a large scholarship program using Salesforce for accepting external scholarship applications, reviewing processes, and tracking requirements, the following solutions are recommended:
Experience Cloud:
Experience Cloud allows the nonprofit to create a community or portal where external applicants can submit their scholarship applications.
It provides a user-friendly interface for applicants and reviewers to interact with the application process.
Steps to Implement Experience Cloud:
Set up an Experience Cloud site and customize it to match the nonprofit's branding.
Create forms and pages for application submission.
Enable user roles and permissions to control access for applicants and reviewers.
Outbound Funds Module:
The Outbound Funds Module (OFM) is specifically designed to manage the distribution of funds, such as scholarships.
It allows for tracking applications, managing review processes, and ensuring compliance with scholarship requirements.
Steps to Implement Outbound Funds Module:
Install and configure the Outbound Funds Module from the AppExchange.
Set up funding programs, grant types, and application criteria.
Use OFM's built-in features to manage the review and approval workflows.
These solutions provide a comprehensive and integrated approach to managing the scholarship program within Salesforce.
Salesforce Experience Cloud Documentation
Salesforce AppExchange: Outbound Funds Module
Nonprofit Success Pack (NPSP) Documentation
NEW QUESTION # 154
A nonprofit is looking for an integrated tool that manages more than one channel for personalized journeys, triggers messages automatically to create stronger relationships, and links communications to donations it has received.
Which solution should the consultant recommend?
Answer: B
Explanation:
https://www.salesforce.com/products/marketing-cloud/faq/
For managing multiple communication channels, creating personalized journeys, automating message triggers, and linking communications to donations, the combination of NPSP and Marketing Cloud is the best solution. Marketing Cloud offers robust capabilities for email marketing, social media, mobile messaging, and more, integrated with Salesforce for a unified view of constituent interactions.
Steps:
Implement NPSP to manage donor and constituent information within Salesforce.
Set up Marketing Cloud and connect it to Salesforce using the Marketing Cloud Connect integration.
Configure Marketing Cloud to create personalized journeys for constituents based on their interactions and engagement history.
Use Marketing Cloud's automation features to trigger messages and manage multi-channel communications.
Link communication activities in Marketing Cloud to donation records in NPSP to track the impact of marketing efforts on fundraising outcomes.
CertGod Nonprofit Cloud Consultant Guide: Recommends using Marketing Cloud for advanced marketing automation and multi-channel communications.
Salesforce Documentation on Marketing Cloud and NPSP Integration: Details on setting up and leveraging Marketing Cloud for nonprofits.
NEW QUESTION # 155
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