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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Routing (GPR) Implementation40%- Configuration and setup of GPR
- Data preparation and model training
- Performance monitoring and reporting
- Testing, validation, and deployment
- Getting started and prerequisites
Topic 2: AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
Topic 3: Predictive Engagement (GPE) Implementation45%- Defining customer segments and engagement strategies
- Optimization and continuous improvement
- Creating and managing action maps
- Agent experience and real-time insights
- Setup and configuration basics

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q66-Q71):

NEW QUESTION # 66
The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:

Answer: A


NEW QUESTION # 67
What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 68
Which report type allows users to compare queues using GPR with those using standard routing?
Response:

Answer: B


NEW QUESTION # 69
Predictive Routing continuously improves over time as more interaction data becomes available.
(True/False)
Response:

Answer: B


NEW QUESTION # 70
Which Genesys Cloud interface allows agents to view a customer's digital journey in real-time?
Response:

Answer: A


NEW QUESTION # 71
......

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