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ServiceNow CIS-ITSM Exam Syllabus Topics:

SectionObjectives
Topic 1: ITSM Reporting and Performance- Basic reporting and dashboards
- Metrics and KPI tracking
Topic 2: Request Fulfillment and Service Catalog- Catalog items and workflows
- Request lifecycle management
Topic 3: Change Management- Approval and risk management
- Change types and workflows
Topic 4: ITSM Foundation and Platform Concepts- ITSM application overview
- ServiceNow platform architecture and navigation
Topic 5: Incident Management- SLAs, assignments, and escalation
- Incident lifecycle and configuration
Topic 6: Problem Management- Known errors and workarounds
- Problem identification and root cause analysis
Topic 7: Knowledge Management- Knowledge article creation and governance
- Publishing and lifecycle processes
Topic 8: CMDB and Service Mapping Concepts- Service dependencies overview
- CMDB structure and relationships

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q45-Q50):

NEW QUESTION # 45
Users who approve changes require ServiceNow license unless they do the approval through email.

Answer: A

Explanation:
Explanation
License is needed for approval even if the approval is done via email.


NEW QUESTION # 46
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

Answer: D


NEW QUESTION # 47
Which of the following roles can update change type?

Answer: C

Explanation:
Explanation
Once a change is created, it is not possible to change the change type.


NEW QUESTION # 48
How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?

Answer: A


NEW QUESTION # 49
Which three types of prices can the system administrator set for an organization's products? (Choose three.)

Answer: B,C,E

Explanation:
Explanation


NEW QUESTION # 50
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