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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Key Concepts of ITIL 4	15%	- Partners and suppliers - Information and technology - Organizations, people and culture - Value streams and processes
Topic 2: Key Concepts of Service Management	20%	- Service relationships: service providers, consumers, stakeholders - Products and services - Value, outcomes, costs and risks
Topic 3: ITIL Guiding Principles	15%	- Focus on value - Collaborate and promote visibility - Optimize and automate - Start where you are - Keep it simple and practical - Progress iteratively with feedback - Think and work holistically
Topic 4: ITIL Service Value System	25%	- Continual Improvement - Purpose and components of the Service Value System - Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Topic 5: ITIL Practices	25%	- Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.

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EXIN ITIL 4 Foundation Sample Questions (Q367-Q372):

NEW QUESTION # 367
Where are the details of the required performance outcomes of a service defined?

A. Service components
B. Service requests
C. Service level agreements
D. Service offerings

Answer: C

NEW QUESTION # 368
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A. Relationship management
B. Service level management
C. Service desk
D. Monitoring and event management

Answer: C

NEW QUESTION # 369
Which statement about the steps to fulfill a service request is CORRECT?

A. They should be complex and detailed
B. They should be brief and simple
C. They should be well-known and proven
D. They should include incident handling

Answer: C

Explanation:
Explanation

NEW QUESTION # 370
Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A. Plan
B. Improve
C. Deliver and support
D. Design and transition

Answer: A

NEW QUESTION # 371
Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

A. Progress iteratively with feedback
B. Collaborate and promote visibility
C. Optimize and automate
D. Focus on value

Answer: A

NEW QUESTION # 372
......

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