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Salesforce Arch-302 Exam Syllabus Topics:

SectionObjectives
Security and Data Governance- Access control and identity management
- Customer data protection
Solution Design for B2C Customer Experience- Customer journey architecture
- Omnichannel experience design
Integration Architecture- Event-driven architecture
  • 1. Streaming and event bus design
    - API-led connectivity
    • 1. MuleSoft integration patterns
      • 2. REST/SOAP APIs usage
        Scalability and Performance Design- High-volume transaction design
        - Performance optimization strategies
        B2C Platform Capabilities- Commerce and engagement tools
        • 1. Marketing and personalization services
          • 2. Commerce Cloud integration patterns
            - Salesforce Customer 360 integration
            • 1. Identity and profile management
              • 2. Data unification across systems

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                Salesforce Certified B2C Solution Architect Sample Questions (Q106-Q111):

                NEW QUESTION # 106
                An organization has a product catalog containing 500,000 unique SKUs and a total customer base of approximately 3 million customers, of which 250,000 are active in a given month. In order to better understand shopper behavior and build customer marketing journeys tailored to customer personas. the organization wants to track each product view event per customer and SKU across its commerce storefront.
                Which integration and data storage architecture should a Solution Architect recommend to support this goal?

                Answer: D

                Explanation:
                Leveraging collect.js on the B2C Commerce storefront allows the organization to track product page views and other web analytics data using Marketing Cloud's Einstein Web Recommendations feature. This data can be used to segment customers in journeys using decision splits based on their product interests and behaviors.


                NEW QUESTION # 107
                A company contracted with a Satesforce implementation partner. A Solution Architect and a functional architect from the partner firm met with the business and IT stakeholders in the initial business discovery workshop. During that time, the Solution Architect gathered requirements about how the system needs to function in Salesforce with data flowing to downstream systems. The company also provided sketches of a potential user interface they want to see.
                Which three actions should the Solution Architect take to ensure the right solution can be delivered?
                Choose 3 answers

                Answer: A,C,D

                Explanation:
                These answers are correct because they are part of the solution design process that a Solution Architect should follow to ensure the right solution can be delivered. Capturing functional specifications, understanding system integrations and data sources, and identifying pain points and expected outcomes are essential steps to design a solution that meets the business needs and expectations. References: https://trailhead.salesforce.com/en
                /content/learn/modules/solution-design/solution-design-process


                NEW QUESTION # 108
                A company plans to build a new B2C Commerce storefront for a popular segment of products that generate high-volume sales. Their team is evaluating whether B2C Commerce is the right platform to build this storefront, and they are specifically concerned about how quotas and limits directly impact the efficiency and stability of solutions built on the platform.
                Which two considerations should a Solution Architect keep in mind when considering B2C Commerce Governance and Quotas?
                Choose 2 answers

                Answer: B,C

                Explanation:
                B2C Commerce Governance and Quotas are a set of rules and limits that apply to B2C Commerce instances to ensure the efficiency and stability of solutions built on the platform. The following considerations should be kept in mind when considering B2C Commerce Governance and Quotas:
                * Object quotas status is updated with an up to 20-minute delay. Therefore, a Solution Architect must consider this delay when performing calculations related to traffic and limits. Object quotas are limits on the number of objects that can be created or stored in B2C Commerce, such as products, categories, customers, orders, etc. The object quotas status shows the current usage and remaining capacity of each object quota. However, the status is not updated in real time, but with an up to 20-minute delay. This means that the Solution Architect should account for this delay when estimating the traffic and limits for each object quota.
                * If an enforced quota is exceeded, an exception is thrown, which prevents the current operation from completing. The Solution Architect should design the solution so that the exception can be caught within a customization. Enforced quotas are quotas that are strictly enforced by B2C Commerce and cannot be exceeded or changed by customers. Examples of enforced quotas are API calls per hour, script execution time, cache size, etc. If an enforced quota is exceeded, B2C Commerce throws an exception that stops the current operation from completing. This can result in errors or failures in the storefront or backend processes. The Solution Architect should design the solution so that the exception can be caught within a customization and handled gracefully.
                Option B is incorrect because sandbox quotas cannot be softened by exporting them from a production instance and importing them onto a sandbox instance. Sandbox quotas are fixed and cannot be changed by customers. Option C is incorrect because the Solution Architect cannot assume that quota violations have not occurred unless a site is experiencing performance issues. Quota violations can occur without affecting the site performance, but they can still cause errors or failures in certain operations or processes. References:
                * https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp
                /Governance/GovernanceOverview.html
                * https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp
                /Governance/ObjectQuotas.html
                * https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp
                /Governance/EnforcedQuotas.html


                NEW QUESTION # 109
                A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
                Which two tactics should a Solution Architect recommend to model a customer across all three systems?
                Choose 2 answers

                Answer: A,D

                Explanation:
                Migrating the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID allows for a consistent identification of customers across both systems. This also enables data synchronization and cross-cloud features via Marketing Cloud Connect. Using Service Cloud as a central point to hold unique identifiers from all systems, including B2C Commerce CustomerNo and Customer ID, allows for a single source of truth for customer data and facilitates data integration and reporting across systems. Customer 360 Data Manager is not yet available for B2C Commerce, so option B is not possible. Sending the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce is not necessary if option A is implemented, so option D is not optimal. References:
                * https://help.salesforce.com/s/articleView?id=sf.mc_co_subscriber_key.htm&type=5
                * https://help.salesforce.com/s/articleView?id=sf.mc_co_data_integration_best_practices.htm&type=5
                * https://www.salesforce.com/in/blog/2020/04/what-is-salesforce-customer-360.html


                NEW QUESTION # 110
                Northern Trail Outfitters (NTO) has been using B2C Commerce and Service cloud for the past year and wants to take the next step in its customer experience by implementing Marketing Cloud. NTO is focusing on email for the foreseeable future and wants all transactional messages-such as password reset and order confirmations-to go through Marketing Cloud rather than B2C Commerce.
                Which three actions should a Solution Architect recommend to enable this functionality?
                Choose 3 answers

                Answer: C,D,E

                Explanation:
                To enable transactional messages from B2C Commerce to Marketing Cloud, you need to configure API integration credentials in Marketing Cloud, which will generate an authentication token and a REST endpoint for your account. Then, you need to implement a server-side API callout in B2C Commerce for each of the required emails, which will use the authentication token and the REST endpoint to send the email data to Marketing Cloud. Finally, you need to configure a Transactional Messaging API in Marketing Cloud, which will allow you to create and manage transactional messages using REST API calls. You also need to use a transactional send classification for each of the required emails, which will indicate that the email is not subject to unsubscribe rules.
                References:
                * [API Integration]
                * [Transactional Messaging API]
                * [Send Classifications]


                NEW QUESTION # 111
                ......

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