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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Practices and Governance | 10% | - Public sector implementation best practices - Performance optimization - Accessibility and compliance standards |
| Topic 2: Implementation Considerations | 20% | - User adoption strategies - Data migration considerations - Security and compliance requirements - Integration patterns for government systems |
| Topic 3: Configuration and Customization | 15% | - Lightning Experience customization - Reporting and analytics for public sector - Workflow and approval processes - Constituent engagement portal configuration |
| Topic 4: Public Sector Data Model | 20% | - Permit and license object relationships - Service territory and location-based services - Case and investigation management - Constituent and household data model |
| Topic 5: Government Community Cloud | 20% | - GCC features and capabilities - Constituent engagement features - Case management for government - Permitting and licensing capabilities |
| Topic 6: Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios |
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NEW QUESTION # 13
A government agency wants to automate the validation of an applicant ' s date of birth from a driver ' s license or passport.
Which features are required to automate the validation of the date of birth?
Answer: C
Explanation:
Intelligent Form Reader is the Public Sector capability designed to extract structured information from scanned forms and identity documents. It combines document processing and OCR-based extraction so data contained within a driver ' s license, passport, or other submitted document can be interpreted and mapped to Salesforce data.
Salesforce ' s Intelligent Document Automation architecture allows agencies to take paper or scanned documents and extract information into digital application records. This reduces manual transcription and allows reviewers to validate submitted information against the source document. For identity verification scenarios, the configured extraction process identifies fields such as name or date of birth from the document and maps those fields to the appropriate target Salesforce record. The resulting value can then be compared with information supplied in the application. Salesforce Files, Attachments, or Content can store the driver ' s license or passport, but storage does not perform document interpretation, OCR extraction, or field mapping.
Intelligent Form Reader supplies the intelligence layer required to turn the uploaded document into structured information that can participate in validation.
Study Guide References: Intelligent Form Reader; Intelligent Document Automation; OCR and Data Extraction; Identity Documents; Application Field Mapping.
NEW QUESTION # 14
A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: The applicant must upload an image of their driver's license. The license reviewer must perform a background check within five business/working days. The license reviewer must enter the background check results into an external system manually within two business days of completing the background check. The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review. The license reviewer may add additional steps/tasks for a particular application as needed. Which statement is true regarding Action Plan Templates relative to the business requirements above?
Answer: A
NEW QUESTION # 15
A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of food outlets in the city. They want to set up dynamic assessments where assessment questions are categorized for use in different scenarios depending on whether the outlet is take-away, dining, or a combination of both. The categorization only applies to specific questions in the assessment. To which object should they add new categories?
Answer: C
Explanation:
Assessment Indicator Definition. This is the lowest-customization answer that still satisfies the business, security, and lifecycle requirements.
The Core Concept Explained: Action Plans standardize repeatable work. They package tasks, dependencies, due dates, and document checklist requirements so staff do not rely on memory or one-off manual steps.
Step-by-Step Technical Analysis: Start by defining the target object that owns the operational work. Build or select the Action Plan Template, add the required tasks or Document Checklist Items, publish the template, and then automate or guide its association to the live record. Test that owners, due dates, dependencies, and applicant-facing upload prompts behave correctly.
Add categories to Assessment Indicator Definition so specific questions can be included or filtered based on scenarios such as take-away, dining, or mixed operations.
NEW QUESTION # 16
A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?
Answer: C
Explanation:
Volunteer Management for Community. This maps the scenario to the Salesforce-native capability that owns the requirement.
The Core Concept Explained: Experience Cloud design is driven by persona, authentication, scale, and sharing. The wrong template or license can create unnecessary cost, weak security, or excessive customization.
Step-by-Step Technical Analysis: Begin with the external persona, authentication requirement, and transaction volume. Select the Experience Cloud license or template that matches that access pattern, then configure sharing sets, external OWD, site visibility, and page access. Finish by testing the experience as anonymous, authenticated, and internal users. Assign the Volunteer Management for Community permission set license to support community-based volunteer participation.
Why the Incorrect Options Are Wrong: A may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer. C may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer. D may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer.
NEW QUESTION # 17
Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?
Answer: A,C
Explanation:
Implementing spam checking for Bobahaven's Experience Site forms using CAPTCHA can help prevent bots from submitting fake or malicious grant applications. CAPTCHA is a feature that requires users to prove that they are human by solving a simple challenge before submitting a form. Setting the external organization- wide default sharing settings for grant applications objects to Private can help protect the privacy of the constituents' data. This means that external users cannot see any grant applications by default, unless they are explicitly shared with them. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector- solutions-design/create-guided-digital-forms-with-omniscript
NEW QUESTION # 18
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