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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Software Troubleshooting22%- Device and application troubleshooting
  • 1. Peripheral issues
    • 2. Performance optimization
      - Common OS issues
      • 1. Application crashes and errors
        • 2. Boot issues and recovery
          Operating Systems31%- Other operating systems
          • 1. Linux fundamentals
            • 2. macOS basics
              - Windows OS installation, configuration, and management
              • 1. Command-line tools (basic administration)
                • 2. Windows tools and utilities
                  Operational Procedures22%- Professionalism and communication
                  • 1. Customer service best practices
                    • 2. Documentation procedures
                      - Safety and environmental procedures
                      • 1. Safety and compliance
                        • 2. E-waste handling
                          Security25%- Threats and vulnerabilities
                          • 1. Malware types
                            • 2. Social engineering attacks
                              - Security practices
                              • 1. Authentication and access control
                                • 2. Wireless security and encryption

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q25-Q30):

                                  NEW QUESTION # 25
                                  What is the next step a technician should take after completing malware cleanup?

                                  Answer: A

                                  Explanation:
                                  Once the system is cleaned, the next priority is toeducate the useron safe practices to prevent recurrence.
                                  FromQuentin Docter - CompTIA A+ Complete Study Guide:
                                  "Post-malware remediation should include user education to prevent reinfection and identify how the malware was introduced."


                                  NEW QUESTION # 26
                                  A user regularly connects their laptop to public Wi-Fi networks. The user wants to block their laptop from responding to all pingrequests. Which of the following features fulfills this purpose?

                                  Answer: C

                                  Explanation:
                                  Windows Defender Firewall can block inbound ICMP echo (ping) requests, preventing the laptop from responding on public Wi-Fi networks.


                                  NEW QUESTION # 27
                                  A technician is troubleshooting the reason that an application is down. The technician verifies that a service that was running has unexpectedly stopped. The technician tries to manually start the service, but it fails to start. Which of the following is the cause of this issue?

                                  Answer: C

                                  Explanation:
                                  If the service account is locked out, the service cannot authenticate when starting, causing the manual start attempt to fail even though the service previously ran successfully.


                                  NEW QUESTION # 28
                                  After a recent mobile OS upgrade to a smartphone, a user attempts to access their corporate email, but the application does not open. A technician restarts the smartphone, but the issue persists. Which of the following is the most likely way to resolve the issue?

                                  Answer: A

                                  Explanation:
                                  Comprehensive and Detailed Explanation From Exact Extract:
                                  Mobile OS updates can sometimes cause compatibility issues with specific apps, including corporate email clients. The most likely resolution is to check for and apply an update to the affected application, especially if it hasn't been updated to support the latest OS version.
                                  B). Registering with MDM might be required for access but wouldn't address app crashes due to incompatibility.
                                  C). A third-party client might help, but it's not the best first step if the default app is expected to work.
                                  D). Clearing the cache can help resolve some minor issues, but updating the app directly addresses compatibility concerns.
                                  Reference:
                                  CompTIA A+ 220-1102 Objective 3.3: Troubleshoot mobile OS and application issues.
                                  Study Guide Section: App compatibility and mobile software updates


                                  NEW QUESTION # 29
                                  Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
                                  INSTRUCTIONS
                                  Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
                                  Multiple devices may be selected for quarantine.
                                  Click on a host or server to configure services.
                                  If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.










                                  Answer:

                                  Explanation:
                                  See Explanation below for complete solution.
                                  Explanation:
                                  Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.

                                  A screenshot of a computer AI-

                                  A screenshot of a computer AI-


                                  NEW QUESTION # 30
                                  ......

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