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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Objectives
High-Velocity IT Techniques - Co-Created Value and Assured Conformance	- Relationship Management - Co-Created Value - Service Experience - Service Desk - Service Design
High-Velocity IT Techniques - Fast Development	- Rapid delivery techniques - Development acceleration methods
High-Velocity IT Techniques - Resilient Operations	- Monitoring and Event Management - Infrastructure and Platform Management - Service Continuity Management - Capacity and Performance Management - Problem Management - Site Reliability Engineering - Availability Management
Introduction to High-Velocity IT	- High-velocity concepts - Course introduction and ITIL 4 overview
High-Velocity IT Culture	- Working in highly automated environments - Cultural aspects of high-velocity environments
Digital Product Lifecycle	- Digital product lifecycle overview - Alignment with ITIL operating model - Transition to Lean, Agile, or DevOps practices
High-Velocity IT Techniques - Valuable Investments	- Investment decision techniques - Value optimization strategies

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q30-Q35):

NEW QUESTION # 30
An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.
Which technique would allow this organization to BEST understand the external factors that could influence this decision?

A. PESTLE analysis
B. SWOT analysis
C. Porter's Five Forces
D. The Cynefin framework

Answer: A

NEW QUESTION # 31
An organization has begun using its knowledge management system to store virtual server configuration files.
It has also adapted its ' change enablement ' and ' deployment management ' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?

A. Fast development
B. Valuable investments
C. Co-created value
D. Assured conformance

Answer: D

Explanation:
Storing configuration files in a controlled knowledge system and using infrastructure as code improves consistency, traceability, repeatability, and auditability. Those qualities are central to assured conformance in HVIT, because the organization can demonstrate that changes are controlled, documented, and applied in a standardized way.
Fast development is also helped by infrastructure as code, but the strongest connection here is to control and compliance. The scenario highlights formalized configuration handling across knowledge, change, and deployment practices. That makes assured conformance the best answer.
This also aligns with ITIL 4 practice guidance on information exchange, automation, tooling, and controlled workflows within practices .
=========

NEW QUESTION # 32
What is the BEST way for a software development organization to encourage ethical behaviours?

A. By using agile methods to ensure people focus on the detail of each individual sprint
B. By running workshops where people discuss scenarios that have ethical significance
C. By using machine learning algorithms to take decisions, instead of relying on people
D. By defining policy that requires ethics to be considered by staff

Answer: B

Explanation:
HVIT places strong emphasis on culture, behaviour, shared understanding, and learning. Ethical behaviour is not created reliably by policy alone. Policy can set expectations, but real ethical capability comes from discussion, reflection, and repeated practice in ambiguous real-world situations.
Workshops that explore ethically significant scenarios help people understand trade-offs, build judgement, and align decisions with organizational values. That is much more effective than simply publishing a policy.
Machine learning does not remove ethical responsibility; it can actually create more ethical risk if used without human judgement. Agile methods help speed and feedback, but they do not by themselves ensure ethical awareness.
So D is best because it develops ethical thinking as a lived organizational capability, which is much more aligned with HVIT culture.
=========

NEW QUESTION # 33
An organization is considering how a new service will be supported when it goes live. There are many teams contribute to the support of the service.
Which approach should the organization follow when creating a value stream to support the new service?

A. Create one value for the entire set of support activities
B. Create one value stream for each support team
C. Create one value stream for every lifecycle phase of support requests
D. Create separate value streams for practices, people, tools and suppliers

Answer: A

NEW QUESTION # 34
An organization introduced a dedicated team of support agents, which answers questions, provides consultations, and fulfills a range of predefined changes initiated by external users with higher levels of subscription.
Which practice ensures effective fulfillment of these service actions?

A. Service request management
B. Incident management
C. Problem management
D. Change enablement

Answer: A

NEW QUESTION # 35
......

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