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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud
Exam Duration:	90 minutes
Available Languages:	English
Exam Price:	$200 USD
Related Certifications:	Salesforce Certified Sales Cloud Consultant Salesforce Certified Administrator
Exam Format:	Multiple Choice, Multiple Select
Certificate Validity Period:	2 years
Passing Score:	65%
Real Exam Qty:	60
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam (available through Salesforce certification portal)
Pre Condition:	Recommended: Basic Salesforce platform knowledge, familiarity with CRM concepts, and understanding of telecommunications industry processes
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/communicationscloudaccreditedprofessional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q25-Q30):

NEW QUESTION # 25
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A. Advance Rules
B. Attribute Rules
C. Context Rules
D. Compatibility Rules

Answer: A

NEW QUESTION # 26
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A. Design a contract creation and contract renewal flows
B. Design opportunity management flows and convert the opportunity to quote.
C. Design a quoting flow to negotiate price and discount approval process.
D. Design order capture and order fulfillment flows

Answer: B,C

NEW QUESTION # 27
United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A. To validate if decomposition works on migrated assets
B. To validate if MACD works on migrated Assets.
C. To create inventory items to be used in subsequent MACD.
D. To validate the migrated assets data aligns with assets data model

Answer: D

Explanation:
Creating a no-change MACD order as part of the asset migration process is essential to validate that the migrated assets data aligns with Salesforce ' s asset data model. This step ensures that the assets are correctly structured and functional within the Salesforce environment, facilitating future MACD processes on these assets.References:Best practices for asset migration and validation in Salesforce Communications Cloud.

NEW QUESTION # 28
ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A. Enterprise Sales Management
B. Assets based ordering
C. Mobile subscription Management
D. Digital commerce

Answer: D

Explanation:
To offer a self-service portal for B2C customers to browse and order from the product catalog, Salesforce Industries ' Digital Commerce solution is the most suitable (D). This solution is designed to enable customer- facing digital experiences, allowing customers to explore products, configure offerings, and place orders directly through an online portal.References:Salesforce Industries Digital Commerce documentation and best practices for self-service portals.

NEW QUESTION # 29
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A. Handle the complex business processes manually outside the IT landscape.
B. Harmonize their business plan to reduce the complexity
C. Access the entire architecture to identify application that can be decommission.
D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

Answer: B,C

Explanation:
To drive down operational costs, harmonizing business processes to reduce complexity (C) and assessing the entire architecture to identify applications that can be decommissioned (D) are strategic actions. These approaches streamline operations and leverage the efficiencies of Salesforce Communications Cloud, reducing reliance on highly customized legacy systems.References:Best practices for digital transformation and Salesforce implementation strategies.

NEW QUESTION # 30
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