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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the four dimensions of service management- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
Topic 2: Understand the key concepts of service management- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services
Topic 3: Understand the purpose and components of the ITIL service value system- Practices
- Continual Improvement
- Service Value Chain
- Governance
- Guiding Principles
Topic 4: Understand the activities of the service value chain- Obtain/Build
- Plan
- Improve
- Engage
- Deliver & Support
- Design & Transition
Topic 5: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Keep it simple and practical
- Start where you are
- Collaborate and promote visibility
- Think and work holistically
- Optimize and automate
- Progress iteratively with feedback
- Focus on value
Topic 6: Know the purpose and key terms of 15 ITIL practices- IT Asset Management
- Service Configuration Management
- Service Level Management
- Change Control
- Service Desk
- Problem Management
- Supplier Management
- Continual Improvement
- Relationship Management
- Release Management
- Service Request Management
- Monitoring and Event Management
- Incident Management
- Deployment Management
- Information Security Management

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The ITILFND_V4 mock tests are specially built for you to evaluate what you have studied. These ITIL 4 Foundation (ITILFND_V4) practice exams (desktop and web-based) are customizable, which means that you can change the time and questions according to your needs. Our ITILFND_V4 Practice Tests teach you time management so you can pass the ITIL 4 Foundation (ITILFND_V4) certification exam.

EXIN ITIL 4 Foundation Sample Questions (Q273-Q278):

NEW QUESTION # 273
What term is used to describe whether a service will meet availability, capacity and security requirements?

Answer: D


NEW QUESTION # 274
Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

Answer: A


NEW QUESTION # 275
Which practice provides a communications point for users to report operational issues, queries and requests?

Answer: A


NEW QUESTION # 276
What should be used to set user expectations for request fulfillment times?

Answer: D


NEW QUESTION # 277
Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

Answer: D


NEW QUESTION # 278
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