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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Workflow / Process Automation	16%
Topic 2: Configuration and Setup	20%
Topic 3: Sales and Marketing Applications	12%
Topic 4: Activity Management and Collaboration	7%
Topic 5: Service and Support Applications	11%
Topic 6: Data and Analytics Management	14%
Topic 7: Object Manager and Lightning App Builder	20%

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Salesforce Certified Administrator Sample Questions (Q106-Q111):

NEW QUESTION # 106
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?

A. Escalation Rule
B. Assignment Rule
C. Validation Rule
D. Auto - Response Rules

Answer: B

NEW QUESTION # 107
Ursa Major Solar has the following environment and requirements:
* Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative.
* The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day.
* The Sales Manager wants to report on various customer interactions.
How should the administrator fulfill these requirements?

A. Log acase on the account.
B. Post customer interactions in Chatter on the account.
C. Log a separate task, call, or activity on the account.
D. Enter comments into the notes section on the account.

Answer: C

NEW QUESTION # 108
The Cloud Kicks CFO requires any opportunity over $100,000 to be automatically sent to them, so they can sign off on the record before the deal closes. Which feature should a Platform Administrator use to fulfill this requirement?

A. Apex Triggers
B. Submit for Approval button
C. Einstein Next Best Action
D. Flow Approvals

Answer: D

Explanation:
The requirement to have a record "signed off" by a specific individual (the CFO) based on a dollar threshold is a classic use case for an Approval Process. While the "Submit for Approval" button (Option A) allows a user to manually start the process, the prompt specifies that the process should happen "automatically"50. To achieve this automation, the Platform Administrator should use Flow Builder to trigger the approval process.
A Record-Triggered Flow can be set to run when an Opportunity is created or updated and meets the criteria (Amount > $100,000). The flow would then use the "Submit for Approval" action to launch the record into the predefined approval process without requiring the sales rep to click a button. Einstein Next Best Action (Option B) is a recommendation tool, not a workflow enforcement tool54. Apex Triggers (Option C) could perform this task, but Salesforce best practices recommend using "clicks not code" (Flow) whenever possible for such requirements. Using Flow to launch an Approval Process provides the necessary automation, routing, and audit trail the CFO requires

NEW QUESTION # 109
Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers

A. Approval Process
B. Flow Builder
C. Validation Rule
D. Quick Action

Answer: A,B

NEW QUESTION # 110
Universal Container wants to. ensure that users complete the standard industry field when creating a new account record. To. address the concern the administrator set the Industry field as required. However, some users are still able to. create a new account record without completing the Industry Field. What should an administrator do. to. troubleshoot the issues? (2 answers)

A. Verify the users have the "Edit" permission for accounts on their profiles
B. Verify the field-level security for the industry field is not set to. "Read Only" on the user profiles.
C. Verify the users have the "Modify all data" permission for account on their profiles
D. Verify the industry field is set as required on all the account page layouts assigned to. the users

Answer: B,D

NEW QUESTION # 111
......

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