EXIN ITILFNDv4考題免費下載，ITILFNDv4套裝

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Value Chain Activities
Topic 2: Key Concepts of Service Management	- Guiding Principles - Service Value System (SVS) - Four Dimensions of Service Management
Topic 3: ITIL Practices	- Service Management Practices - Technical Management Practices - General Management Practices
Topic 4: Continual Improvement

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ITILFNDv4套裝，ITILFNDv4考古題分享

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最新的 EXIN ITIL ITILFNDv4 免費考試真題 (Q126-Q131):

問題 #126
Which is a recommendation of the guiding principle 'think and work holistically'?

A. Review service management practices and remove any unnecessary complexity
B. Conduct a review of existing service management practices and decide what to keep and what to discard
C. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
D. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative

答案：D

問題 #127
Which statement about service offerings is CORRECT?

A. Service offerings include the transfer of goods from the consumer to the provider
B. Service offerings describe how providers and consumers cooperate to co-create value
C. Each service should be described to consumers as a single service offering
D. The same product can be used as a basis for more than one service offering

答案：D

問題 #128
What do customers NOT have ownership of when receiving value from services?

A. Specific risks and impacts
B. Specific costs and risks
C. Specific costs and outcomes
D. Specific outcomes and impacts

答案：A

問題 #129
Which statement about service desks is CORRECT?

A. The service desk should remain isolated from technical support teams
B. The service desk should rely on self-service portals instead of escalation to support teams
C. The service desk should escalate all technical issues to support and development teams
D. The service desk should work in close collaboration with support and development teams

答案：D

問題 #130
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

A. Collaborate and promote visibility
B. Optimize and automate
C. Start where you are
D. Keep it simple and practical

答案：D

問題 #131
......

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