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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Topic 2: UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Topic 3: Interaction Design | 14% | - Defining user flows and interactions - Designing effective page layouts - Creating wireframes and prototypes |
| Topic 4: Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Topic 5: Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Topic 6: Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs - Identifying customer experience objectives and goals |
| Topic 7: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 8: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
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NEW QUESTION # 18
Which is not a requirement in design principle?
Answer: B
Explanation:
The uploaded study guide gives B. Tangible as the correct answer. The question wording and capitalization are preserved from the source.
Within the accessibility-oriented terminology used elsewhere in the guide, Robust and Perceivable are recognized accessibility principles. "Tangible" is not presented as part of that principle set, so it is the item that does not belong.
Perceivable concerns ensuring that information and interface content can be presented in ways users can perceive. Earlier material in the same guide links perceivability to providing content in formats that can be transformed or accessed in different ways.
Robust also appears in the guide's WCAG-focused material, where it is listed alongside Understandable and Operable.
Option B, Tangible, therefore differs from the terminology used by the guide for digital-accessibility design requirements.
This item is written very briefly in the source, so its intended distinction is best understood by comparing the terminology against the accessibility principles established elsewhere in the same question bank rather than expanding it into a different framework.
For this supplied study guide, the keyed answer is unambiguously B.
Study Guide reference/topics: Accessibility principles, Robust, Perceivable, UX Fundamentals.
NEW QUESTION # 19
What is a benefit of inclusive design?
Answer: B
Explanation:
The uploaded study guide identifies A. Reducing friction for users in achieving their goals as the correct benefit of inclusive design.
Inclusive design considers a wider range of user needs, abilities, contexts, and potential barriers. When those barriers are addressed, the resulting experience becomes easier for more people to understand and operate.
The study guide therefore expresses the benefit in terms of reduced friction.
Option B contradicts the inclusive-design objective because designing exclusively for one user type risks excluding users whose circumstances or abilities differ from the assumed norm.
Option C also misrepresents inclusive design. The objective is not to simplify the experience to a generic lowest common denominator. Rather, the designer should identify barriers and create solutions that allow a broader range of people to participate successfully.
This answer is consistent with the inclusive-design principles earlier in the guide: recognize exclusion, learn from diversity, and solve for one in ways that can extend to many. When exclusion is reduced, users encounter fewer obstacles while trying to complete their intended tasks.
The practical outcome is therefore not only accessibility in a narrow sense, but a smoother and more usable experience across a broader population.
Study Guide reference/topics: Inclusive Design, reducing friction, user goals, exclusion, Human-Centered Design.
NEW QUESTION # 20
Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams. Which type of process map should they produce?
Answer: C
Explanation:
The correct answer is A. Cross-Functional Map, as stated in the uploaded study guide.
The requirement is not simply to document the sequence of a process. Cloud Kicks specifically wants to explain the relationship between process steps and the business teams responsible for or involved in those steps.
A Cross-Functional Map is suited to that requirement because it organizes process activities according to the different roles, groups, or organizational functions involved. This allows stakeholders to see both the sequence of work and how responsibility moves across functional boundaries.
Option B, a Detailed Process Map, can document individual steps in significant depth, but the question emphasizes the relationship between those steps and different teams.
Option C, a Journey Map, represents an experience from the user's perspective, typically emphasizing stages, touchpoints, pain points, and opportunities. That is valuable for understanding the user's experience but does not primarily map organizational ownership across business functions.
The Discovery value of a cross-functional representation is that it can reveal handoffs, dependencies, duplicated effort, and organizational boundaries that may contribute to friction in the process.
Study Guide reference/topics: Cross-Functional Map, process mapping, business teams, responsibilities, Discovery.
NEW QUESTION # 21
A Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased?
Answer: C
Explanation:
The correct answer is C. Invite team members to observe usability sessions, as keyed in the uploaded study guide.
The problem is not that usability findings are unavailable; the Development team does not sufficiently value or accept them. Allowing developers to observe users directly provides first-hand evidence of where participants struggle, hesitate, misunderstand the interface, or encounter barriers.
Option A adds external best-practice articles to each finding. Those resources may support a recommendation, but they remain indirect evidence. They do not allow developers to witness actual users interacting with the team's product.
Option B focuses on how much effort the research team has invested. Research effort does not establish that a finding is valid or important. Acceptance should be based on user evidence rather than on the amount of work already spent collecting it.
The study guide therefore favors direct exposure to the research process. When team members observe usability sessions themselves, findings become less abstract and are harder to dismiss as merely the UX Designer's interpretation.
This also strengthens multidisciplinary ownership: usability becomes something the whole product team can observe and understand rather than a report delivered by one specialist group.
Study Guide reference/topics: Usability testing, observation, stakeholder buy-in, research acceptance, Testing.
NEW QUESTION # 22
Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?
Answer: A
Explanation:
The correct answer is C. Component Blueprints, as identified by the uploaded study guide.
The question emphasizes consistency with the look and feel of Lightning Experience across components that will appear repeatedly on different pages. The study guide therefore points to SLDS Component Blueprints as the relevant resource.
A Component Blueprint provides the documented structure and styling pattern for implementing an interface component according to SLDS conventions. Using a standard blueprint helps prevent different developers or teams from creating visually inconsistent versions of the same interaction.
Option A, Experience Lightning Components, is not the SLDS resource identified by the guide for this purpose.
Option B, Lightning Component Builder, is likewise not the design-system resource referenced in the answer key.
The important distinction is between a design-system specification and an application-building tool. A blueprint establishes how a component should be structured and presented so that custom implementations remain aligned with Salesforce's established design language.
When components are reused on many pages, that consistency becomes especially important because variations in spacing, states, structure, or interaction patterns can create an uneven user experience.
Study Guide reference/topics: Component Blueprints, reusable UI, Lightning Experience consistency, SLDS.
NEW QUESTION # 23
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