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| Section | Weight | Objectives |
|---|---|---|
| Drive Stakeholder Value (DSV) | 20% | - Stakeholder relationship management - Customer journey mapping and experience management - Service consumption and value realization |
| Direct, Plan and Improve (DPI) | 20% | - Strategic planning and direction setting - Continual improvement and organizational change - Governance and management control |
| High Velocity IT (HVIT) | 20% | - Agile, Lean and DevOps principles and practices - Operating models for high-speed digital environments - Rapid service delivery and continuous improvement |
| Create, Deliver and Support (CDS) | 20% | - Service performance and quality management - Value streams and processes for creation and delivery - Service design, development and delivery |
| ITIL 4 Core Concepts and Differences from Previous Versions | 20% | - Service value system and service value chain - Main differences between ITIL v3 and ITIL 4 - Key concepts and definitions in ITIL 4 |
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NEW QUESTION # 32
From the perspective of a service provider how does the digital product lifecycle start?
Answer: D
NEW QUESTION # 33
Which is an input to the service value system?
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract of ITIL 4 Managing Professional Transition:
In ITIL 4, the Service Value System (SVS) transforms inputs into outputs through the use of various components.
The input to the SVS is opportunity and demand.
* Demand refers to the need or desire for products and services from internal or external consumers.
* Opportunity represents options or possibilities to add value.
* The SVS uses this input to produce value as the output.Therefore, Option D - "A need from consumers for new or changed services" - accurately describes an input into the SVS.
NEW QUESTION # 34
What do design thinking and service-dominant logic have in common?
Answer: D
NEW QUESTION # 35
Which practice has a purpose that involves creating closer, more collaborative relationships?
Answer: A
Explanation:
Comprehensive Explanation:
The purpose of Supplier Management includes:
Ensuring that the organization's suppliers and their performance are adequately managed to support value creation through strong, collaborative relationships.
Thus, Option A is correct.
NEW QUESTION # 36
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Answer: B
Explanation:
The ITIL guiding principle of start where you are advises service providers to avoid starting from scratch when improving services, but rather to assess the current state and use existing services, processes and tools as a basis for improvement. This principle helps to avoid wasting resources, reinventing the wheel, or losing useful elements of the current state. It also helps to identify and leverage the strengths, weaknesses, opportunities and threats of the current situation. References:
* ITIL 4 Managing Professional Transition Module, page 16
* ITIL 4 Foundation: Complete Course with 2 Practice Exams, section 3.2.3
* The 7 Guiding Principles of ITIL 4 - IFS Blog, paragraph 2
* The 7 ITIL 4 Guiding Principles: Explained in Detail, paragraph 5
NEW QUESTION # 37
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