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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:PeopleCert / AXELOS
Exam Name:ITIL® 4 Specialist: High-velocity IT Exam
Exam Number:ITIL-4-Specialist-High-velocity-IT
Exam Format:Multiple Choice, Closed Book
Passing Score:70% (28 out of 40)
Certificate Validity Period:3 years
Available Languages:French, Polish, Japanese, Italian, Chinese, German, English, Portuguese (Brazil)
Exam Duration:90 (113 for non-native English speakers)
Real Exam Qty:40
Exam Price:$350 - $450 USD
Related Certifications:ITIL 4 Specialist: High Velocity IT
ITIL 4 Specialist: Drive Stakeholder Value
ITIL 4 Strategist: Direct, Plan and Improve
ITIL 4 Specialist: Create, Deliver and Support
ITIL 4 Foundation
ITIL 4 Managing Professional
Recommended Training:PeopleCert Official eLearning
Exam Registration:PeopleCert Official Registration
Sample Questions:Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:Online proctored / Onsite, Closed book
Pre Condition:ITIL 4 Foundation or ITIL v3 certification; completion of accredited training or official e-learning required
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 3
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q32-Q37):

NEW QUESTION # 32
A service provider has recently started providing services to a new client. Surveys have shown that most of the client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.
Which is the BEST recommendation to improve the user journey?

Answer: D


NEW QUESTION # 33
An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?

Answer: C

Explanation:
HVIT is not simply about making teams move faster. It is about achieving the right balance across objectives such as fast development, resilient operations, co-created value, valuable investments, and assured conformance. In this scenario, the organization focused narrowly on speed and ignored reliability, people impacts, and customer outcomes.
A is wrong because speed alone does not guarantee value. C is not supported by the scenario. D usually moves away from collaboration and flow rather than improving them. The most accurate conclusion is that the organization failed to balance velocity with the other essential dimensions of HVIT.
Therefore B is the best answer.


NEW QUESTION # 34
A customer is retiring a service and has terminated the contract for the service with the service provider.
The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?

Answer:

Explanation:
Identifying and making requests for outstanding payments for the service


NEW QUESTION # 35
A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements.
Which is the BEST approach for collecting the requirements?

Answer: C


NEW QUESTION # 36
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

Answer: C

Explanation:
Service-dominant logic is the concept that best fits this description. It emphasizes that value is not simply delivered by one party to another. Instead, value is co-created through interaction, with each party contributing resources, knowledge, and capabilities.
Design thinking focuses on understanding users and solving problems creatively. Complexity thinking helps in dealing with uncertain and adaptive systems. Toyota Kata is about continual improvement and experimentation routines. Only service-dominant logic centers on reciprocal exchange of competencies for mutual benefit.
That is why D is the correct answer.
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NEW QUESTION # 37
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