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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Integrations and Extensions- Integration capabilities
  • 1. REST APIs and integration flows
    • 2. Third-party system integration
      Topic 2: Reporting and Analytics- Service analytics
      • 1. Dashboards and KPIs
        • 2. Operational reporting
          Topic 3: Service Request Management- Customer interaction handling
          • 1. Omnichannel support processes
            • 2. Communication templates and notifications
              - Case and ticket handling
              • 1. Creation, routing, and assignment rules
                • 2. SLAs and escalation management
                  Topic 4: Knowledge Management- Knowledge articles
                  • 1. Creation and lifecycle management
                    • 2. Search and recommendation usage
                      Topic 5: Oracle Fusion Service Overview- Service Configuration Basics
                      • 1. Security roles and access control
                        • 2. Basic setup and administration
                          - Core Service Architecture
                          • 1. Fusion Service data model and components
                            • 2. Service request lifecycle management
                              Topic 6: Field Service and Dispatch- Field service operations
                              • 1. Scheduling and dispatch rules
                                • 2. Work order management

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q45-Q50):

                                  NEW QUESTION # 45
                                  You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
                                  In which way can you enable the service requests to be shareable on Oracle Social Network?

                                  Answer: A


                                  NEW QUESTION # 46
                                  Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
                                  What are two advantages of creating a new service catalog instead of using an existing one?

                                  Answer: A,C


                                  NEW QUESTION # 47
                                  Which four statements are correct about hotkeys for Action Commands?

                                  Answer: A,C,D,F


                                  NEW QUESTION # 48
                                  Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
                                  What is the problem?

                                  Answer: D


                                  NEW QUESTION # 49
                                  You are creating or editing a SmartText entry. Which four options can you insert into the entry?

                                  Answer: A,D,E,F


                                  NEW QUESTION # 50
                                  ......

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