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| Section | Weight | Objectives |
|---|---|---|
| Telephony and Call Routing | 30% | - Troubleshoot voice channels configuration mismatches
- Configure infrastructure components to route voice calls within Webex Contact Center flows
|
| Advanced Features and AI | 25% | - Describe AI capabilities within Webex Contact Center architectures
|
| Digital Channels | 15% | - Configure software components to route digital contacts within Webex Contact Center frameworks - Troubleshoot digital channels delivery faults across modern communication flows
|
| Tenant Configuration and Reporting | 30% | - Describe network requirements for Webex Contact Center systems - Analyze real-time and historical dashboards to isolate operational constraints - Configure desktop layouts and custom desktop profiles for agents and supervisors - Configure security profiles, skills-based routing rules, and scheduling patterns - Configure multi-tier customer experience variables and thresholds - Configure Webex Contact Center users and identity records - Describe Webex Contact Center reporting analytics and data visibility tracking |
時間が経つとともに、MogiExamはより多くの受験生から大好評を博します。弊社の300-830資料は99％の成功率を持っていますから、弊社のCiscoの300-830練習問題を利用したら、最もよい結果を得ることができます。弊社の300-830練習問題さえ使用すれば試験の成功までもっと近くなります。
質問 # 39
A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR.
Which two numbers must be used to configure the phone number? (Choose two.)
正解：C、E
解説：
Control Hub normalizes Webex Calling and Webex Contact Center numbers into E.164 format, and Cisco's voice channel setup guidance explains that numbers routed from Cloud Connected PSTN or Local Gateway are provisioned in +E.164 format for Control Hub. The fully qualified +1-450-783-2223 format is therefore valid. Cisco interfaces also accept common national display formatting for number entry in many workflows, such as parentheses around the area code, which corresponds to (450) 783-2223 in the option set. The bracketed version, hash-prefixed value, and dotted format are not acceptable telephony number formats for configuring a Webex Contact Center entry point number. The key is that the number must represent a valid PSTN telephone number that Control Hub can store and map to the entry point. The +E.164 version is the canonical final representation; the national style is an accepted entry/display form. Reference: Cisco Help, Set up voice channels for Webex Contact Center; Set up voice settings for Webex Contact Center.
質問 # 40
A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?
正解：B
解説：
Webex AI Assistant provides AI-driven capabilities such as automated call summaries, suggested responses, and transcription analysis within Webex Contact Center. These features improve agent productivity and reduce wrap-up time. The other listed technologies focus on connectivity, messaging, or hybrid infrastructure rather than AI functionality.
質問 # 41
Refer to the exhibit.
An engineer is developing a web chat workflow for the marketing department. After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received.
The engineer debugs the workflow and receives the response in the exhibit from the resolve node .
Which action resolves the issue?
正解：A
解説：
The failure occurs after the standard Live Chat workflow template is deployed and the widget can be started, so the website widget itself is not the main issue. The Resolve node response in the exhibit points to a missing or invalid Live Chat domain value used by the workflow. Cisco's Webex Connect live chat and create conversation documentation identifies Livechat Website Domain as a value stored under custom variables and used when resolving or creating live chat conversations. The standard template depends on that workflow custom variable being populated with the valid domain where the Live Chat widget is embedded. Changing media type and media channel on the Resolve node would not fix a missing domain variable in the deployed template. The option using chat Domain is close but not the named workflow custom variable indicated by the template. Setting the Workflow Custom Variable LiveChat Domain to a valid value resolves the failure.
Reference: Webex Connect Help, Livechat; Create conversation - WxEngage standalone; Resolve Conversation - WXCC.
質問 # 42
What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)
正解：C、E
解説：
Webex Contact Center API rate limiting is applied per client ID with default limits of 30 requests per second and 1800 requests per minute. These limits control both short burst traffic and sustained request volume for the client application.
質問 # 43
Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.
正解：
解説：
質問 # 44
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