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Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Objectives
Reporting and Optimization	- Analytics and performance tracking 1. Operational reporting and dashboards 2. Key field service metrics
Configuration and Implementation	- Field Service setup and configuration 1. Service territories and operating hours 2. Service resources and crews setup
Work Order Management	- Work order creation and lifecycle 1. Work order execution and closure 2. Work order types and configuration
Scheduling and Dispatch	- Scheduling policies and constraints 1. Skills-based scheduling 2. Territory and capacity management - Scheduling optimization 1. Service resource allocation 2. Dispatcher Console usage
Mobile Workforce Management	- Salesforce Field Service Mobile App 1. Technician job execution workflows 2. Offline capabilities and updates
Field Service Fundamentals	- Field service business processes and use cases 1. Service lifecycle in field operations 2. Work order and service appointment concepts

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Salesforce Certified Field Service Consultant FS-Con-101 Prüfungsfragen mit Lösungen (Q124-Q129):

124. Frage
Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

A. Set the Geolocation Update Frequency field to zero for contractors.
B. A Uncheck the Collect Service Resource Geolocation History field in Field Service MobileSettings.
C. Uncheck the Geocoding field on the Contractor's profile.
D. Add the ExcludeTechnician from Geolocation Tracking permission to a permission set and assign it to contractors.

Antwort: D

Begründung:
The Exclude Technician from Geolocation Tracking permission allows disabling geolocation tracking for specific service resources by assigning them a permission set with this permission. Setting the Geolocation Update Frequency field tozero for contractors would not disable geolocation tracking, but would make it update less frequently. Unchecking the Geocoding field on the Contractor's profile or the Collect Service Resource Geolocation History field in Field Service Mobile Settings would not affect geolocation tracking, as these are not related settings. References: https://help.salesforce.com/s/articleView?id=sf.
fs_geolocation_tracking_permissions.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_geolocation_tracking_settings.htm&type=5

125. Frage
universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?

A. Custom report in a private report folder
B. Custom list view
C. Custom lightning component
D. Custom gantt filter

Antwort: D

Begründung:
Customgantt filters are filters that allow dispatchers to view service appointments based on specific criteria such as status, priority, or custom fields[67]. Creating a custom gantt filter would allow providing a view of emergency work that is only visible to dispatchers by setting up criteria such as status equals emergency and sharing the filter with dispatchers only[68]. Custom lightning component is a component that allows developers to create custom user interfaces using Lightning Web Components or Aura Components[69].
Creating a custom lightning component would require coding and would not leverage the existing gantt chart functionality. Custom report in a private report folder is a report that allows users to view data based on specific criteria such as objects, fields, filters, or charts[70]. Creating a custom report in a private report folder would not provide a view of emergency work on the gantt chart and would not allow dispatchers to schedule or reschedule service appointments. Custom list view is a list view that allows users to view records based on specific criteria such as filters, fields, or sorting[71]. Creating a custom list view would not provide a view of emergency work on the gantt chart and would not allow dispatchers toschedule or reschedule service appointments. References: https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filters.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_filters_create.htm&type=5 https://developer.
salesforce.com/docs/component-library/documentation/en/lwc https://help.salesforce.com/s/articleView?id=sf.
reports_builder_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.customize_listviews.
htm&type=5

126. Frage
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A. Maintenance Plan
B. Product Item
C. Entitlement Plan
D. Assets

Antwort: B

Begründung:
Product Items are records that track the location, quantity, and status of a product in inventory[43]. Product Items can be used to better understand the distribution of acritical and expensive part across all inventory locations as the part is reused and restocked. Maintenance Plan is a feature that defines the recurring service schedule for an asset or a product[44]. Entitlement Plan is a feature that defines the terms ofsupport for customers such as number of cases allowed or response time[45]. Assets are records that represent products that customers have purchased and that require service[46]. References: https://help.salesforce.com/s
/articleView?id=sf.fs_product_items.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_maintenance_plans_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
entitlements_templates_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_assets.
htm&type=5

127. Frage
The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?

A. Candidates action
B. Dispatch console
C. Bulk dispatch action
D. Book appointment action

Antwort: D

Begründung:
The book appointment action is used to schedule a service appointment based on service objectives and resource availability. Theaction displays a list of potential time slots with service objective scores for each slot. The higher the score, the better the slot meets the service objectives.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_book_appointment.htm&type=5

128. Frage
Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers

A. Add new Status to the Service Appointment.
B. Add the Status Transitions to the Technicians' Profile.
C. Add new status to Status Transitions.
D. Add new Status to the Case.

Antwort: A,C

Begründung:
hese two configurations allow adding a new status to the existing status flow for Service Appointments, and defining which statuses can transition to or from the new status. References:https://help.salesforce.com/s
/articleView?id=sf.fs_status_transitions.htm&type=5

129. Frage
......

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