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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Routing (GPR) Implementation40%- Performance monitoring and reporting
- Configuration and setup of GPR
- Getting started and prerequisites
- Testing, validation, and deployment
- Data preparation and model training
Topic 2: Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Defining customer segments and engagement strategies
- Agent experience and real-time insights
- Creating and managing action maps
- Optimization and continuous improvement
Topic 3: AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q57-Q62):

NEW QUESTION # 57
Predictive Routing continuously improves over time as more interaction data becomes available.
(True/False)
Response:

Answer: A


NEW QUESTION # 58
In the Journey Panel, what does the lightning bolt icon typically indicate?
Response:

Answer: C


NEW QUESTION # 59
After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:

Answer: C


NEW QUESTION # 60
Which two insights can be derived from the Queue Detail View?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 61
When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

Answer: D


NEW QUESTION # 62
......

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