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| Section | Weight | Objectives |
|---|---|---|
| Data Model and Architecture | 18% | - Relationship mapping between accounts and contacts - Individual and Household data model - Financial Account and Financial Holding objects - Custom objects for financial products |
| Wealth Management Capabilities | 20% | - Investment portfolio management - Asset allocation tracking - Financial goals and planning - Performance monitoring |
| Banking and Lending Features | 15% | - Digital lending workflows - Compliance and regulatory considerations - Account aggregation |
| Implementation and Configuration | 10% | - Setup and configuration basics - Best practices for deployment - Security model considerations |
| Analytics and Reporting | 12% | - Financial Services Cloud reports and dashboards - Key metrics for financial advisors - Custom reporting requirements |
| Client Management | 15% | - Client profiling and segmentation - Household management - Relationship types and hierarchy - Client lifecycle management |
| Financial Services Cloud Overview | 10% | - Use cases for Banking, Wealth Management, and Insurance - Key differentiators from standard Salesforce CRM - Core capabilities of Financial Services Cloud |
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NEW QUESTION # 106
A bank recently sold its wealth management division and wants to improve its customers' digital experience.
The bank engaged Salesforce Professional Services to upgrade its existing Salesforce CRM to Financial Services Cloud and deliver its Bank of the Future vision.
Which three expected outcomes can serve as return on investment (ROI) justifications to the bank's chief financial officer (CFO)and investment committee?
Answer: C,D,E
Explanation:
Unify and improve team collaboration by sharing and managing customer leads and referrals across multiple lines of business at the bank to drive customers' financialneeds and deepen client relationships; Deliver connected and personalized digital experiences to the bank's customers thanks to a 360-degree view of its customer data consolidating multiple customer databases and sources from diverse channels at the bank; Modernize client-advisor experiences from engagement to relationship management to effectively drive long- term, trusted relationships.
Reference: Financial Services Cloud | Salesforce
Explanation: Financial Services Cloud is a platform that enables banks to deliver seamless and personalized customerexperiences across multiple channels and devices. Financial Services Cloud can help banks achieve the following outcomes:
Unify and improve team collaboration by sharing and managing customer leads and referrals across multiple lines of business at the bank to drive customers' financial needs and deepen client relationships. Financial Services Cloud provides tools such as Lead Conversion, Referral Management, Relationship Groups, and Compliant Data Sharing to facilitate cross-team collaboration and coordination.
Deliver connected and personalized digital experiences to the bank's customers thanks to a 360-degree view of its customer data consolidating multiple customer databases and sources from diverse channels at the bank.
Financial Services Cloud providesa unified data model that integrates customer data from various sources, such as core banking systems, online banking portals, mobile apps, social media, and third-party providers.
Financial Services Cloud also provides features such as Customer Profile,Actionable Relationship Center, Interaction Summaries, and Einstein Analytics to provide a comprehensive and holistic view of the customer' s financial situation, needs, preferences, and interactions.
Modernize client-advisor experiences from engagement torelationship management to effectively drive long- term, trusted relationships. Financial Services Cloud provides features such as Client Onboarding, Action Plans, Goals-Based Planning, Financial Accounts, Financial Deals, Next Best Action, and Einstein Bots to enable advisors to deliver proactive and personalized advice, recommendations, and solutions to their clients.
NEW QUESTION # 107
Which step is required to give a group of users access to a Financial Deal?
Answer: A
Explanation:
To give a group of users access to a Financial Deal, you need to share a financial deal record with a group by adding them as participants to the record from the Financial Deal Participants related list. The Financial Deal Participants related list is a custom related list on the Financial Deal object that allows you to add users, groups, or queues as participants of a financial deal.Participants can have different roles and access levels for a financial deal, such as Owner, Collaborator, Viewer, or Approver. By adding a group as a participant, you can grant access to all the members of that group for a specific financial deal. Verified References: :
Salesforce Help Article [6] : Salesforce Help Article [7]
NEW QUESTION # 108
A regional bank is implementing Agentforce Financial Services. Today, relationship managers receive email reminders 2 days, 2 weeks, and 2 months after a new customer opens their first bank account to contact the customer for feedback. In addition, the bank wants the ability for relationship managers to track and report on progress in Agentforce Financial Services. What should the administrator do when designing the future state business process using Agentforce Financial Services features?
Answer: C
Explanation:
An Action Plan is the appropriate Agentforce Financial Services capability when an organization has a standardized sequence of activities that must occur at defined intervals and needs those activities to remain visible and reportable in Salesforce. Action Plan Templates define repeatable tasks, task ownership, sequencing, and date offsets. When an Action Plan is instantiated, those template items become operational tasks that relationship managers can complete and track.
In this scenario, the meaningful business event is the customer ' s transition to an established Customer state after opening the first banking relationship. That event should initiate an Action Plan containing follow-up tasks scheduled at the required 2-day, 2-week, and 2-month offsets. This accurately aligns the operational workflow with the point at which the individual becomes a customer.
Simple email notifications do not provide the same task lifecycle, completion status, ownership, reporting, and dashboard capabilities. Similarly, triggering the plan at initial Account creation or lead conversion could occur before the required customer milestone. Salesforce specifically positions Action Plans for repeatable engagements such as account openings and allows task deadlines and ownership to be standardized while supporting reports and dashboards for progress monitoring and compliance.
NEW QUESTION # 109
An investment bank is implementing Financial Services Cloud (FSC) to manage the deal pipeline. Each opportunity has confidentialinformation that the deal team members must only view. In addition, each member needs the ability to take and share notes directly within Salesforce with others on the team.
Which three FSC features should be part of the solution design?
Answer: A,B,D
Explanation:
The following FSC features should be part of the solution design for managing confidential deal information and notes sharing among deal teammembers:
Financial Deal Management: Financial Deal Management is a feature in Financial Services Cloud that allows you to track and manage complex deals that involve multiple parties, products, and stages. You can use Financial Deal Management to store confidential deal information such as deal name, amount, status, or participants. You can also use Financial Deal Management to associate opportunities, products, or tasks with a deal.
NEW QUESTION # 110
The system administrator hears at a retail consumer bank just received close migration instructions and guidance on Data Loader from their Salesforce outcheck to upgrade the existing Service Cloud.org to a Financial Services Cloud (FSC) org.
In what order should the Salesforce objects be uploaded during an FSC data migration?
Answer: C
Explanation:
Financial Services data migration must respect object dependencies and relationship references. Salesforce recommends loading customer identities before relationship groups and then loading financial-account information only after the required customer and household structures exist.
The sequence starts with Accounts and Contacts because these records represent the customers or individuals to whom subsequent Financial Services records will relate. Household or relationship-group records are then created so those individuals can be organized into the appropriate household structure. Financial Accounts follow after these foundational customer and group records exist.
The reason is referential integrity. Household records depend on identifiable customers and their relationship structures. Financial Accounts, in turn, must connect to owners and other participants through Financial Account relationships and therefore require existing customer records.
The broader migration sequence can continue after Financial Accounts with Financial Account Roles, transactions, cards, holdings, statements, and other dependent records. Loading child or transactional data before the referenced parent records would create lookup failures or incomplete relationships.
Therefore, among the supplied choices, the correct high-level migration order is Accounts and Contacts, then Households, then Financial Accounts.
NEW QUESTION # 111
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