Practice ITILFNDv5 Questions | ITILFNDv5 Certification Exam Infor

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Value System20%- Management Practices overview
- Governance
- Service Value Chain activities
- Guiding Principles (7 principles and application)
- Continual improvement
Product and Service Lifecycle17%- Iterative and flexible application
- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
Digital Product and Service Management Concepts18%- Value co-creation and stakeholder collaboration
- Key definitions: product, service, value, outcome, cost, risk, utility, warranty
- Service relationships: provider, consumer, partners
Four Dimensions of Product and Service Management17%- Information and Technology
- Value Streams and Processes
- Partners and Suppliers
- Organizations and People
- Holistic approach and interdependencies
ITIL Management Practices28%- Service Management Practices
  • 1. Change enablement
    • 2. Incident management
      • 3. Service level management
        • 4. Problem management
          - Technical Management Practices
          • 1. Deployment management
            • 2. Software development and management
              - General Management Practices
              • 1. Relationship management
                • 2. Portfolio management
                  • 3. Strategy management

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                    Peoplecert ITIL Foundation (Version 5) Sample Questions (Q121-Q126):

                    NEW QUESTION # 121
                    Which of the following is NOT one of the steps in value stream mapping?

                    Answer: C

                    Explanation:
                    Value stream management is not one of the actual steps in value stream mapping, so option D is correct. In ITIL, value stream mapping typically includes identifying the value stream, mapping the current or "as-is" flow, analyzing bottlenecks and waste, and often designing an improved or "to- be" flow. These activities help an organization understand how work, information, and artifacts move across teams to create value. Value stream management is broader than mapping. It includes the ongoing governance, monitoring, optimization, and improvement of value streams over time. In other words, mapping is an important technique within the wider discipline of managing value streams. ITIL treats mapping as a way to visualize and analyze workflows, while management ensures performance, adaptation, and continual improvement of those workflows.


                    NEW QUESTION # 122
                    Why are Value streams and processes' important in product and service management?

                    Answer: A

                    Explanation:
                    Value streams and processes are important because they show how activities are coordinated to create and deliver value, so option B is correct. In ITIL, the value streams and processes dimension focuses on how work flows through the organization and across organizational boundaries. It helps explain the sequence of activities, dependencies, handoffs, and interactions that transform demand into useful outcomes for stakeholders. This is essential because value creation is rarely achieved by one team or one isolated activity. Tools, reporting lines, and contracts may support management, but they are not the main concern of this dimension. ITIL stresses that actual work as performed should be understood, mapped, analyzed, and improved.
                    Value streams make the flow of value visible, while processes provide structured guidance for recurring activities that support that flow.


                    NEW QUESTION # 123
                    Which dimension of product and service management is directly influenced by leadership commitment to psychological safety and continual learning?

                    Answer: D

                    Explanation:
                    The organizations and people dimension is directly influenced by leadership commitment to psychological safety and continual learning, so option D is correct. ITIL explains that culture, leadership, skills, communication, structure, and behavior all sit within this dimension. A psychologically safe environment allows people to speak up about risks, learn from mistakes, ask for help, and contribute ideas without fear. Continual learning strengthens competence, adaptability, and improvement. These factors shape how teams work together and how effectively they can support value creation. While all dimensions can be affected indirectly by leadership, this one is most directly concerned with the human and cultural side of management. Partners and suppliers focuses on external relationships, information and technology on technical enablement, and value streams and processes on workflow design and coordination.


                    NEW QUESTION # 124
                    Which of the following BEST describes an outcome in a service relationship?

                    Answer: A

                    Explanation:
                    An outcome in a service relationship is a result achieved by a stakeholder through the use of one or more outputs, representing the value realized from the service rather than the deliverables themselves.


                    NEW QUESTION # 125
                    What is continuous integration?

                    Answer: B

                    Explanation:
                    Continuous integration is the practice of regularly merging code into a central repository, typically supported by automated builds and tests, so option B is correct. Its purpose is to detect integration issues early, improve quality, and support a smoother flow of changes through the build and transition activities. By integrating frequently, teams reduce the risk and complexity that arise when many changes are combined late. Automated testing and validation are essential because they provide fast feedback and confidence that the new code still works as expected.


                    NEW QUESTION # 126
                    ......

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