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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Service Value System20%- Governance
- Service value chain
  • 1. Plan
    • 2. Improve
      • 3. Deliver and support
        • 4. Obtain/build
          • 5. Engage
            • 6. Design and transition
              - Continual improvement
              - Purpose and components
              Key Concepts of Service Management15%- Services, service offerings, service relationships
              - Service management as a practice
              - Value, value co-creation, stakeholders
              Organizational Structure and Roles10%- Key roles and responsibilities
              - Teams and groups
              ITIL Guiding Principles15%- Focus on value
              - Progress iteratively with feedback
              - Think and work holistically
              - Start where you are
              - Optimize and automate
              - Keep it simple and practical
              - Collaborate and promote visibility
              Technology and Information Management10%- Role of technology in service management
              - Information management principles
              ITIL Practices30%- Service management practices
              • 1. Service request management
                • 2. Business continuity management
                  • 3. Availability management
                    • 4. Incident management
                      • 5. Problem management
                        • 6. Service level management
                          • 7. Change enablement
                            • 8. Capacity and performance management
                              - General management practices
                              • 1. Continual improvement
                                • 2. Supplier management
                                  • 3. Relationship management
                                    • 4. Information security management
                                      - Technical management practices
                                      • 1. Software development and management
                                        • 2. Infrastructure and platform management
                                          • 3. Deployment management

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                                            ITILFNDv4 Valid Braindumps Free | Relevant ITILFNDv4 Questions

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                                            EXIN ITIL 4 Foundation Sample Questions (Q339-Q344):

                                            NEW QUESTION # 339
                                            Which dimension includes a workflow management system?

                                            Answer: D


                                            NEW QUESTION # 340
                                            Which is the correct combination of items that makes up an IT service?

                                            Answer: B


                                            NEW QUESTION # 341
                                            Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

                                            Answer: B


                                            NEW QUESTION # 342
                                            When applying the 'collaborate and promote visibility' principle to an organization's initiative, which is NOT a necessary action?

                                            Answer: D


                                            NEW QUESTION # 343
                                            Which is included in the purpose of the 'design and transition' value chain activity?

                                            Answer: B


                                            NEW QUESTION # 344
                                            ......

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