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Apple Apple-Device-Support Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Support- Diagnostics
  • 1. Console logs
  • 2. Recovery options
  • 3. System diagnostics tools
- Technical Support
  • 1. User support workflows
  • 2. Application troubleshooting
  • 3. Common macOS, iOS, and iPadOS issues
Device Setup and Configuration- Initial Device Setup
  • 1. iPad setup
  • 2. iPhone setup
  • 3. Mac setup
- Apple Account and iCloud
  • 1. Family Sharing
  • 2. Apple Account configuration
  • 3. iCloud services and synchronization
Network and Connectivity- Internet Services
  • 1. DNS and network settings
  • 2. Mail and web connectivity
  • 3. VPN configuration
- Wireless Connectivity
  • 1. AirDrop functionality
  • 2. Bluetooth troubleshooting
  • 3. Wi-Fi configuration and troubleshooting
Security and Privacy- Device Security
  • 1. Activation Lock
  • 2. Passcodes and authentication
  • 3. Touch ID and Face ID
- Data Protection
  • 1. Privacy controls
  • 2. Find My
  • 3. FileVault
Device Management- Enterprise Deployment
  • 1. Supervision
  • 2. Enrollment methods
  • 3. Managed Apple Accounts
- Management Technologies
  • 1. Apple Business Manager fundamentals
  • 2. Configuration profiles
  • 3. Mobile Device Management (MDM)

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Apple Device Support Exam Sample Questions (Q87-Q92):

NEW QUESTION # 87
How can you enlarge the view on your Mac using an accessibility feature?

Answer: A

Explanation:
The Zoom accessibility feature on macOS enlarges the screen view, making content larger for better visibility. Found in System Settings > Accessibility > Zoom , it offers options like full-screen zoom, picture- in-picture, or split-screen magnification, activated via keyboard shortcuts (e.g., Option-Command-8) or a trackpad gesture.
* Option A (Increase Transparency) adjusts UI clarity, not size.
* Option B (Zoom) is the correct feature for screen enlargement.
* Option C (Assistive Touch) is an iOS feature, not macOS.
* Option D (Magnifier) exists on iOS/iPadOS, not as a distinct macOS feature (Zoom serves this purpose). Details are in Apple's " Use Zoom on your Mac " (support.apple.com/HT210978).


NEW QUESTION # 88
What happens when you restore a Mac with Apple silicon with Apple Configurator?

Answer: C

Explanation:
Restoring a Mac with Apple silicon using Apple Configurator is a process that updates the firmware, updates recoveryOS to the latest version, and erases and installs the latest version of macOS on the internal storage.
When this process is complete, any data on any internal volumes is unrecoverable. You must restore the firmware and erase the internal flash storage if reviving the firmware is unsuccessful or if you can't start the Mac from the startup volume or the recoveryOS1. References: Revive or restore a Mac with Apple silicon using Apple Configurator, Apple Support.


NEW QUESTION # 89
Where in Recovery app > Recovery Log can you set the view to display only error messages?

Answer: A

Explanation:
In macOS Recovery's Recovery app log, Detail Level filters messages (e.g., to show only errors), refining the view for troubleshooting.
* Option A: Message Type isn't a filter here.
* Option C: Log Type isn't an option.
* Option D: Filter Level isn't a term used.
References: Apple Support - " Use macOS Recovery " (support.apple.com/HT201314).


NEW QUESTION # 90
What can you do if you forget your iPhone passcode?

Answer: A


NEW QUESTION # 91
Where in Settings can you review configuration profiles?

Answer: D

Explanation:
Configuration profiles (e.g., MDM settings) are reviewed in Settings > General > VPN & Device Management on iOS. This section lists installed profiles, allowing users to view or remove them (if permitted).
* Option A: Privacy & Security handles app permissions, not profiles.
* Option B: No "Profiles > Remote Management" exists.
* Option D: Profiles aren't under Privacy & Security.
References: Apple Support - " Manage configuration profiles on iPhone " (support.apple.com/HT202030).


NEW QUESTION # 92
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