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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Organizational Structure and Roles	10%	- Teams and groups - Key roles and responsibilities
Topic 2: ITIL Practices	30%	- Technical management practices 1. Software development and management 2. Infrastructure and platform management 3. Deployment management - General management practices 1. Relationship management 2. Continual improvement 3. Information security management 4. Supplier management - Service management practices 1. Service request management 2. Service level management 3. Change enablement 4. Problem management 5. Capacity and performance management 6. Business continuity management 7. Incident management 8. Availability management
Topic 3: Technology and Information Management	10%	- Role of technology in service management - Information management principles
Topic 4: ITIL Service Value System	20%	- Continual improvement - Governance - Purpose and components - Service value chain 1. Deliver and support 2. Plan 3. Design and transition 4. Obtain/build 5. Engage 6. Improve
Topic 5: ITIL Guiding Principles	15%	- Optimize and automate - Think and work holistically - Start where you are - Progress iteratively with feedback - Keep it simple and practical - Collaborate and promote visibility - Focus on value
Topic 6: Key Concepts of Service Management	15%	- Services, service offerings, service relationships - Service management as a practice - Value, value co-creation, stakeholders

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Getting the ITIL 4 Foundation (ITILFND_V4) certification exam is necessary in order to get a job in your desired tech company. Success in the ITIL 4 Foundation certification exam gives you an edge over the others because you will have certified skills. The ITIL 4 Foundation (ITILFND_V4) certification exam badge will make a good impression on the interviewer. Most of the people planning to attempt the ITIL 4 Foundation (ITILFND_V4) exam are confused that how will they prepare and pass ITIL 4 Foundation (ITILFND_V4) exam with good grades.

EXIN ITIL 4 Foundation Sample Questions (Q253-Q258):

NEW QUESTION # 253
In which case would a problem be logged as part of the problem identification?

A. After a workaround is identified and documented
B. When the cause is identified but not resolved
C. After receiving of error information from a supplier
D. When a user reports an unplanned service interruption

Answer: C

NEW QUESTION # 254
Which is a key requirement for a successful service level agreement (SLA)?

A. Using an agreement between the service provider and service supplier
B. Using individual metrics that relate to the service catalogue
C. Using single-system-based metrics that relate to outputs
D. Using bundled metrics to relate performance to outcomes

Answer: D

Explanation:
Explanation/Reference:

NEW QUESTION # 255
What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?

A. Change authority
B. Service desk agent
C. Service level manager
D. Problem analyst

Answer: B

NEW QUESTION # 256
What is included in the purpose of the 'release management' practice?

A. Ensuring information about services is available
B. Moving new software to live environments
C. Authorizing changes to proceed
D. Making new features available for use

Answer: D

NEW QUESTION # 257
Which is the CORRECT explanation of the 'R' role in a RACI matrix?

A. This role has ownership of the end result
B. This role is involved in providing knowledge and input
C. This role ensures the flow of information to stakeholders
D. This role ensures that activities are executed correctly

Answer: A

NEW QUESTION # 258
......

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