100% Pass Quiz 2026 Oracle Unparalleled 1Z0-1064-26: Flexible Oracle Fusion Service 2026 Implementation Professional Learning Mode

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Fusion Service Overview and Setup	15%	- Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Customization, Productivity and Analytics	10%	- Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment
Service Request Management	25%	- SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements - SR creation, lifecycle and processing

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q21-Q26):

NEW QUESTION # 21
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It requires proper permissions to use the tools and additional permissions to edit the desired object.
B. In includes a preview option for all standard and custom object pages.
C. It allows edits to dashboard pages.
D. It requires the use of a sandbox to modify the fields associated with standard and custom objects.

Answer: D

NEW QUESTION # 22
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. not be able to preview your application before you publish it
B. have to contact Oracle Support for the permission to deploy your custom DCS application
C. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D. be required to create all of your own components for the display of Engagement Cloud objects

Answer: D

NEW QUESTION # 23
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A. Users have not been given the "Knowledge Analyst" role.
B. The User Group selected for authoring articles has been set to 'External".
C. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
D. The Base Locale for the articles has not been enabled in the correct language.

Answer: A

NEW QUESTION # 24
Which three types of data are included in the interaction associated with a normal call flow?

A. Agent name
B. Contact name
C. Service Request create date
D. Start time of the call
E. Channel

Answer: A,B,C

NEW QUESTION # 25
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Status, Problem Description
B. Title, Category, Severity, Status
C. Title, Status
D. Title
E. Title, Category, Severity

Answer: B

NEW QUESTION # 26
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