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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Continual Improvement
Topic 2: Service Value Chain Activities
Topic 3: ITIL Practices	- Technical Management Practices - General Management Practices - Service Management Practices
Topic 4: Key Concepts of Service Management	- Four Dimensions of Service Management - Service Value System (SVS) - Guiding Principles

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EXIN ITIL 4 Foundation Sample Questions (Q248-Q253):

NEW QUESTION # 248
Which directly assists with the diagnosis and resolution of simple incidents?

A. Use of shift working patterns
B. Fulfillment of service requests
C. Creation of a temporary team
D. Scripts for collecting user information

Answer: D

Explanation:
Explanation/Reference:

NEW QUESTION # 249
Which directly assists with the diagnosis and resolution of simple incidents?

A. Use of shift working patterns
B. Creation of a temporary team
C. Scripts for collecting user information
D. Fulfilment of service requests

Answer: C

NEW QUESTION # 250
Which BEST describes the purpose of the CSI register?

A. To record details of all live services and their service targets
B. To store details of all component CIs and their interfaces
C. To capture, record and prioritize all improvement opportunities
D. To be a central repository for all IT service management related information

Answer: C

NEW QUESTION # 251
Which is a purpose of the 'relationship management' practice?

A. To protect the information needed by the organization to conduct its business
B. To be the entry point and single point of contact for the service provider with all of its users
C. To systematically observe services and service components
D. To identify, analyze, monitor, and continually improve links with stakeholders

Answer: D

NEW QUESTION # 252
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

A. Progress iteratively with feedback
B. Focus on value
C. Keep is simple and practical
D. Start where you are

Answer: D

NEW QUESTION # 253
......

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