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| Section | Weight | Objectives |
|---|---|---|
| Software Troubleshooting | 23% | - Operating system troubleshooting
|
| Security | 28% | - Security fundamentals
|
| Operational Procedures | 21% | - Backup and disaster recovery
|
| Operating Systems | 28% | - OS installation and configuration
|
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NEW QUESTION # 284
An administrator must configure computers for remote users. The computers will be shipped directly to users from the manufacturer. Which of the following solutions should the administrator use?
Answer: C
Explanation:
The correct answer is B. Zero-touch deployment. Zero-touch deployment allows devices to be pre-enrolled and configured automatically when the user turns them on and connects to the Internet. This is the best fit when computers ship directly from the manufacturer to remote users because IT does not need to physically handle each device for imaging and setup. A clean install requires manual OS installation and configuration, which does not scale well for direct-to-user shipping. Remote Desktop Protocol provides remote graphical access after a computer is already configured and reachable, but it is not a deployment method. A private cloud is an infrastructure model, not a direct endpoint provisioning solution. This question aligns with the A+ objective theme of modern OS deployment and maintaining systems for users in distributed environments, where automation and centralized configuration reduce manual setup and errors.
NEW QUESTION # 285
A technician is tasked with hardening a newly installed Windows workstation before it is deployed to a user. The technician needs to ensure that the system's default security vulnerabilities are minimized. Which of the following should the technician do? (Select TWO).
Answer: B,D
Explanation:
Hardening focuses on reducing default attack surface and removing predictable access paths. Quentin Docter explains that default accounts are risky and highlights that Windows creates a Guest account that "represents a weakness that can be exploited," so you "should disable all accounts that are not needed, especially the Guest account." That directly supports option B .
Docter also emphasizes changing defaults as part of hardening: "Changing the default password to a complex password is also a good practice in hardening the device." That maps to option E (change the default administrator password). These actions reduce common credential-based attacks and limit unauthorized access.
Other options are either unrelated to workstation hardening (remote collaboration tools, virtual assistants) or weaken security (disabling screensavers may remove automatic lock behavior). Thus, the best two hardening steps are disable Guest and change the default admin password .
NEW QUESTION # 286
A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?
Answer: A
Explanation:
When a technician exhausts all troubleshooting steps within their knowledge and the issue remains unresolved, the best practice is to escalate the issue to a higher-level technician or team. Additionally, the technician should clearly communicate the next steps to the customer to maintain transparency and reduce frustration. This ensures continuity of support and upholds customer satisfaction.
B). Dismissing the customer is unprofessional and violates proper customer service protocols.
C). Interrupting the customer and providing excuses escalates the tension and is inappropriate.
D). Continuing to ask questions without new troubleshooting steps wastes time and increases frustration.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Customer service best practices - escalation and communication
NEW QUESTION # 287
A technician needs to provide remote support for a legacy Linux-based operating system from their Windows laptop. The solution needs to allow the technician to see what the user is doing and provide the ability to interact with the user's session. Which of the following remote access technologies would support the use case?
Answer: A
Explanation:
VNC is a graphical desktop-sharing system that uses the Remote Frame Buffer protocol (RFB) to remotely control another computer. It is platform-independent and widely supported on Linux, which makes it ideal for providing interactive remote support for a Linux-based operating system.
It allows the technician not only to view the remote desktop session but also to control it, fulfilling the need to see and interact with the user's session.
NEW QUESTION # 288
A company wants to prevent unauthorized physical access to its mobile devices. Which of the following should the company do? (Select two).
Answer: D,F
Explanation:
The correct answers are D. Use PIN authentication and F. Enable screen timeout, because both controls directly protect a mobile device from unauthorized physical access. Physical access controls are designed to prevent someone from using a device if it is lost, stolen, or left unattended.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, mobile device security begins with lock-screen controls, such as PINs, passwords, biometrics, and automatic locking mechanisms. A PIN authentication requirement ensures that even if an attacker physically possesses the device, they cannot access its contents without the correct credentials.
The guide further explains that screen timeout (automatic locking after inactivity) is a critical security feature.
Without it, a device left unattended-even briefly-could be accessed by unauthorized individuals. Enabling a short timeout greatly reduces this risk.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide reinforces that VPNs and antivirus software protect data in transit and against malware, not physical access. Likewise, disabling hotspots and enabling location services are management or tracking features, not access prevention mechanisms.
The Mike Meyers / Mark Soper Lab Manual emphasizes that physical security controls focus on preventing interaction with the device itself, making PIN authentication and automatic screen locking the most effective measures.
Therefore, D and F are the correct answers.
NEW QUESTION # 289
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