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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
A bank provides an online banking service to external users. The bank measures the functional and non-functional aspects of the service in several ways and is meeting its targets. However, user satisfaction with the service is not as high as the bank would like it to be.
Which is the BEST example of an additional aspect of the service that the bank should measure?

A. The total number of users logging into the service per day
B. The average page load time for the online banking site
C. The number of times a transaction is started but not completed
D. The number of successful transactions completed

Answer: C

NEW QUESTION # 13
A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

A. The service must support multiple file formats for upload
B. The service should be available 99.9% of the time
C. The service must comply with data privacy regulations
D. The service will display a list of items uploaded by the user

Answer: D

NEW QUESTION # 14
Which is an example of results-based measurement and reporting?

A. Tracking the number of unresolved incidents over a period of time
B. Measuring and reporting the customer satisfaction with closed incidents
C. Logging the total number of incidents raised by customers
D. Documenting the time taken to resolve incidents

Answer: B

NEW QUESTION # 15
How can an organization facilitate positive outcomes and experiences throughout the customer journey?

A. By optimizing the use of resources during the service lifecycle
B. By being fair and transparent with costs
C. By ensuring key risks have been identified and addressed
D. By understanding service consumer needs and desires

Answer: D

NEW QUESTION # 16
An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to learn and improve in many different areas.
Which practice would MOST help to improve this situation and how?
Relationship management, by developing and communicating values and principles Which is an example of planning for value co-creation?

Answer:

Explanation:
Agreeing with a customer the service desk team's response times for each method of user contact

NEW QUESTION # 17
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