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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator (CSA) |
| Exam Number: | CSA |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Related Certifications: | ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist |
| Certificate Validity Period: | 24 months |
| Exam Price: | 300 USD |
| Real Exam Qty: | 60 |
| Available Languages: | English, Japanese, Simplified Chinese |
| Recommended Training: | ServiceNow Fundamentals Training ServiceNow System Administrator (CSA) Course - Now Learning |
| Exam Registration: | ServiceNow Training and Certification ServiceNow Now Learning Certification Portal |
| Sample Questions: | ServiceNow CSA Sample Questions |
| Exam Way: | Online proctored exam via ServiceNow certification system |
| Pre Condition: | Recommended completion of ServiceNow Administration Fundamentals training (Now Learning platform). |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
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ServiceNow CSA (ServiceNow Certified System Administrator) Exam is a certification exam that focuses on measuring an individual's knowledge and skills in using ServiceNow. ServiceNow is a cloud-based software platform that provides IT Service Management (ITSM) and IT Operations Management (ITOM) solutions. The CSA Exam is designed to validate an individual's ability to configure, administer, and maintain ServiceNow instances.
NEW QUESTION # 68
What icon do you use to change the boon and color on a Favorite?
Answer: A
Explanation:
In ServiceNow, the Pencil (✏) icon is used to edit and customize Favorites in the Application Navigator.
How to Change the Icon and Color of a Favorite:
Open the Application Navigator.
Locate the Favorites section.
Click the Pencil (✏) icon next to the favorite you want to edit.
Choose a new icon and color.
Click Save to apply changes.
Why Are Other Options Incorrect?
B . Star ❌
The Star icon is used to add or remove a favorite, not edit it.
C . Clock ❌
The Clock icon represents Recently Viewed items, not Favorites customization.
D . Triangle ❌
No Triangle icon is used for modifying Favorites in ServiceNow.
Reference:
ServiceNow CSA Documentation - Customizing Favorites
ServiceNow Product Documentation - Personalizing the Application Navigator (https://docs.servicenow.com)
NEW QUESTION # 69
What is specified in an Access Control rule?
Answer: D
Explanation:
An Access Control rule (ACL) in ServiceNow defines who can access data and what actions they can perform on that data. Each ACL consists of three primary components:
Object being secured - The specific table, field, or record that the rule applies to.
Operation - The type of action that is being secured (e.g., Read, Write, Create, Delete).
Permissions required - The conditions, roles, or scripts that determine whether access is granted.
How ACLs Work in ServiceNow:
ACLs evaluate whether a user has permission to access a specific table, field, or action.
The security rules are processed from most specific to least specific (e.g., field-level > table-level).
Permissions can be granted based on roles, conditions, or custom scripts using GlideSystem (gs).
Explanation of Incorrect Options:
A . Groups, Conditional Expressions, and Workflows ❌ (Incorrect)
ACLs do not manage workflows or directly control group assignments.
B . Table Schema, CRUD, and User Authentication ❌ (Incorrect)
CRUD (Create, Read, Update, Delete) permissions are controlled by ACLs, but User Authentication is managed separately through login policies (LDAP, SSO, etc.).
D . security_admin ❌ (Incorrect)
security_admin is a special elevated role required to modify security settings, but it is not what an ACL specifies.
Official Reference from Certified System Administrator (CSA) Documentation:
Access Control Rules Overview:
https://docs.servicenow.com/en-US/bundle/utah-platform-security/page/administer/security/concept/access-control-rules.html Configuring ACLs in ServiceNow:
https://docs.servicenow.com/en-US/bundle/utah-platform-security/page/administer/security/task/t_CreateOrModifyAnAccessControl.html
NEW QUESTION # 70
A Role is defined as what?
Answer: C
Explanation:
In ServiceNow, a role is a collection of permissions that control what actions a user can perform and what data they can access within the system.
Roles are used to grant access to applications, modules, and records, and they are assigned to users based on their job functions. Users can have multiple roles, which collectively define their permissions.
For example:
The admin role provides full system access.
The itil role allows access to Incident and Change Management.
The catalog_admin role grants permissions to manage Service Catalog items.
Why the other options are incorrect:
B . A set of user access policies → Incorrect, because user access policies are more granular security rules, whereas a role is a broader concept grouping multiple permissions.
C . A Persona in a workflow → Incorrect, because a role is not the same as a persona in a workflow; personas are more conceptual.
D . A set of access control rules → Incorrect, because roles do not define access control rules directly; they are used within ACLs (Access Control Lists) to determine access permissions.
Reference:
ServiceNow Roles Documentation
ServiceNow CSA Training Material
NEW QUESTION # 71
Which system property is added and set to true in order to see impersonation events in the System Log?
Answer: A
Explanation:
The system property glide.sys.log_impersonation is added and set to true in order to see impersonation events in the System Log2. This property enables logging of impersonation events in the Event [sysevent] table, which can be accessed by navigating to System Logs > Events2.
References
* How to find the history of impersonations - Support and Troubleshooting - ServiceNow
NEW QUESTION # 72
What is a way that you can mark a knowledge article for review?
Answer: B
Explanation:
In ServiceNow, knowledge articles can be marked for review using the "Flag article" feature. This allows users to indicate issues such as outdated content, incorrect information, or necessary updates.
How the "Flag Article" Feature Works:
Users can flag an article if they believe it needs review or corrections.
The flagged article appears in the Knowledge Management Dashboard, where knowledge managers can track flagged articles.
Knowledge managers or owners can review flagged articles and make necessary updates or retire them if needed.
Why Other Options Are Incorrect:
B . Review → No such option exists in ServiceNow for marking an article for review. However, knowledge managers can schedule article reviews manually.
C . Bookmark → Used to save frequently accessed articles for personal reference but does not indicate that the article needs a review.
D . On Hold → Applies to workflows or approvals but is not a method for marking an article for review.
Reference from CSA Documentation:
ServiceNow Documentation: Flagging a Knowledge Article
CSA Exam Guide: Covers the Flag Article function as a key feature in Knowledge Management.
Thus, the correct answer is:
✅ A. Flag article
NEW QUESTION # 73
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