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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Process IoT alerts and work order creation - Configure IoT integrations and alerts - Manage asset IoT connections and monitoring |
| Topic 2: Manage Work Orders (20-25%) | 20-25% | - Manage work order reporting and analytics - Create and manage work orders - Configure work order lifecycle and statuses - Process work order inspections and recommendations - Manage work order products, services, and notes - Handle work order incidents and resolutions |
| Topic 3: Scheduling and Dispatch (20-25%) | 20-25% | - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods - Configure schedule board and board features - Optimize schedules using resource scheduling optimization - Configure map view and route optimization |
| Topic 4: Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Process purchase orders and returns - Manage inventory levels and stock locations - Configure product inventory and item associations - Configure warehouse and inventory settings |
| Topic 5: Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings |
| Topic 6: Configure Field Service (20-25%) | 20-25% | - Implement security roles and field service settings - Configure work order types and incident types - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Set up and configure customer assets - Configure scheduling configurations and booking setup |
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NEW QUESTION # 63
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
Answer: B,C
Explanation:
The Copy Incident Items to Agreement field during incident type setup is important for 2 reasons:
The incident you want to add to an agreement may be slightly different than the incident you would add to a single work order that's not part of an agreement. For example, normally the incident would require 1 hour of a service, but for the agreement, you negotiated with the customer 2 hours of a service. Rather than having to create a second incident type just for this agreement, you can set Copy Incident Items to Agreement to No, add the incident to the agreement, then manually add the specific service tasks, product, services, and so on. This way you can use the same incident type, which helps for reporting later on. Set this option to Yes and the incident items will be added to the agreement and you can accept these items or make slight variations from there.
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-customer-agreements
NEW QUESTION # 64
A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.
You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information.
Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation:
A close-up of a computer screen Description automatically generated
NEW QUESTION # 65
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements.
You need to create a fulfillment preference.
Solution: Add intervals and time groups together always resets intervals when time groups overlap, ensuring a consistent booking sequence.
Does this meet the goal?
Answer: B
NEW QUESTION # 66
Your company's product inventory specialists use the Field Service mobile app to manage inventory, purchasing, and returns. You need to train the product inventory specialists on the processing actions available with return merchandise authorizations (RMA), Which three processing actions are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Answer: B,C,E
NEW QUESTION # 67
LitWare has requirements for configuring the services around the region.
You need to set up the system to meet those requirements.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
Answer:
Explanation:
Explanation:
Topic 5, Wingtip Toys
Company Overview
Wingtip Toys is a specialist prop fabrication company specializing in animatronic dinosaur sculptures. The sculptures are assets that belong to the company. The assets are painstakingly constructed over several years using proprietary techniques and require significant capital investment.
Staff members
Wingtip Toys has five staff members:
1. The Chief Executive Officer (CEO)
2. The prop master
3. The robotics engineer
4. The robotics intern
5. You. the Power Platform administrator
Employees 2, 3, and 4 are field technicians. Customers pay a surcharge for technician travel time, so the CEO requires they are diligent in marketing themselves as " Travelling " on their Field Service mobile apps as soon as they begin driving to a site.
Assets overview
Customers - such as film studios, museums, and theme parks - usually lease assets on a long-term basis. Lease agreements are sold with regular maintenance, both cosmetic and technical. Short-term rentals are also available for specific projects at theatres, events, or for filming on location.
The CEO has recently produced a barcode for each dinosaur currently in use. The new barcode should be applied to the inside of the sculpture ' s mouths at the next visit.
Dinosaur sculptures
All dinosaur sculptures have been added as assets. A custom choice type column named " Species " has been added to the main form and is manually selected when a new asset is created The prop master asked you to create a custom page that will allow them to browse through all current and previous dinosaur sculptures; each displaying the sculpture name, completion data, species, and a small image.
The catalog should allow the user to drill down into further information about the asset and (if applicable) the account of the customer currently renting or leasing it.
Overview
Cosmetic work is always performed by the prop master, created automatically via agreements and scheduled by the CEO.
The " Cosmetic maintenance " incident type currently has four related products. Two of those are field service type products and two are service task types.
Technical work orders
Within the last few months, some customers have contacted Wingtip Toys to note that a tooth or two had fallen out of the dinosaurs ' mouths. This is due to wear and tear on the roaring and chewing motions that customers can trigger.
The CEO wants to add dental check-up to the " Cosmetic maintenance " incident type to allow the prop master to prevent these incidences from occurring in the future where needed. This incident type has no associated cost to the customer.
Inspections
As the dental check-up of dinosaurs can have technical implications, the robotics engineer works with you to create an inspection, which must be completed every time the process is completed.
The engineer wants the inspection to appear to the prop master in their mobile app as per the above image.
However, they also need to add the scanning of the new barcode sticker.
Further, the CEO requires completed inspections to be related to the correct dinosaur as part of their service history.
New programming: dance firmware update
The intern has just begun completing work orders on their own. Once they have completed all items and performed their inspection, they need to wait for the engineer to review their work before they can mark the job as " Completed. ' ' This give the engineer an opportunity to assess whether something additional might be required.
NEW QUESTION # 68
......
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