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| Section | Weight | Objectives |
|---|---|---|
| Testing | 11% | - Validate and test designs
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
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NEW QUESTION # 81
Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?
Answer: A
Explanation:
Personalized Navigation Tabs are a navigational feature that allows the users to customize the navigation bar of the Salesforce mobile app with the items that they use most frequently. Users can add, remove, and reorder the tabs in the navigation bar, and access them with a single tap. Users can also mark their favorite items with a star icon, and access them from the Favorites tab.Personalized Navigation Tabs can help Cloud Kicks (CK) employees to quickly access the apps, objects, and other items that they need in the Salesforce mobile app12 Console Navigation is a navigational feature that allows the users to work with multiple records and objects on a single screen in the Salesforce desktop app.Console Navigation is not available in the Salesforce mobile app, and it is not suitable for providing quick access to apps, objects, and other items3 Utility Bar is a navigational feature that allows the users to access common productivity tools, such as notes, history, or macros, from a fixed footer at the bottom of the Salesforce desktop app.Utility Bar is not available in the Salesforce mobile app, and it is not suitable for providing quick access to apps, objects, and other items4 Personalize Your Navigation Bar in the Salesforce Mobile App - Salesforce Help Personalize Your Navigation Bar in the Salesforce Mobile App Unit | Salesforce Trailhead Console Navigation - Salesforce Help Utility Bar - Salesforce Help
NEW QUESTION # 82
A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.
Which activities should be considered while designing the Case Solver experience?
Answer: B
Explanation:
When designing the experience for a 'Case Solver' user persona, especially in the context of Cloud Kicks' Service Cloud instance, the activities to consider should revolve around the primary responsibilities and tasks of this role. For a Case Solver, these would include:
Troubleshooting customer issues: This involves identifying, analyzing, and solving problems reported by customers. The design should facilitate easy access to relevant information, tools for effective problem-solving, and a seamless workflow for diagnosing issues.
Logging activities: Keeping a detailed record of interactions, solutions provided, and any follow-up actions is crucial. The user interface should support efficient logging and tracking of activities to ensure accountability and facilitate continuous improvement in customer service.
While training other agents and editing knowledge articles (option B) and viewing the status of cases and analyzing campaign metrics (option C) are important in certain contexts, they do not directly align with the core activities of a Case Solver persona focused on direct customer support and problem resolution.
Reference:Salesforce's own documentation, such as the Salesforce Service Cloud User Guide, provides insights into designing user experiences for specific roles within the platform. It offers best practices and recommendations for optimizing the interface and workflows for various user personas, including those involved in case management and customer support.
NEW QUESTION # 83
A UX Designer is adding an icon without a visible, descriptive level to an interface using a salesforce Lightning Design System (SLDS) component Blueprint.
Which attribute should be used to ensure the icon complies with accessibility requirements?
Answer: C
Explanation:
According to the SLDS documentation, icons require a containing element with the class slds-icon_container for accessibility support. If the icon is used without a visible, descriptive label, a title attribute is needed on the containing element. The title should describe the icon. For example:
<span class="slds-icon_container slds-icon-utility-announcement" title="Description of icon when needed"><svg class="slds-icon slds-icon-text-default" aria-hidden="true"><use xlink:href="/assets/icons/utility-sprite/svg/symbols.svg#announcement"></use></svg></span> The title attribute provides a tooltip for the icon when the user hovers over it, and it also helps screen readers to announce the icon's meaning. The other attributes (href, class, and for) do not provide this functionality.
NEW QUESTION # 84
A UX Designer is working on a series of custom Salesforce components for a new website.
In which way could the designer accelerate the visual design process?
Answer: A
Explanation:
The Salesforce Lightning Design System (SLDS) is a collection of design guidelines, components, and resources that enable developers and designers to build consistent, high-quality, and responsive user interfaces across the Salesforce platform. The SLDS provides UI kits and plugins for popular design and prototyping tools, such as Sketch, Adobe XD, and Figma, that allow designers to quickly create mockups and wireframes using the SLDS components and styles. By leveraging the SLDS, the designer can accelerate the visual design process and ensure alignment with the Salesforce brand and best practices.Reference:
[Salesforce Lightning Design System]
[UI Kits and Plugins]
[UX Designer Certification Prep: Visual Design]
NEW QUESTION # 85
Users from a small group within a Sales team have complained about an object that is often usedonly by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.
Which two Salesforce feature should be suggested to improve the end-user experience?
Choose 2 answers
Answer: A,D
Explanation:
The two Salesforce features that should be suggested to improve the end-user experience are:
Favorite the often-used object. This feature allows the users to bookmark the object's tab and access it quickly from the Favorites menu in the header. This way, the users do not have to search for the object in the App Launcher or switch to a different app to use it.
Personalize the navigation bar. This feature allows the users to customize the navigation bar in their Lightning app by adding, removing, or reordering the items. This way, the users can add the object they often use to their navigation bar and access it easily from any page in the app.
1: Favorites in Lightning Experience
2: Personalize Your Navigation Bar
NEW QUESTION # 86
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