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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: UX Fundamentals | 16% | - Usability and Information Architecture - Human-Centered Design Principles - Branding and Visual Design Impact - Accessibility and Inclusive Design |
| Topic 2: Salesforce Platform UX Implementation | - Mobile UX and Responsive Design - Lightning Design System (SLDS) - Declarative UX Configuration | |
| Topic 3: Discovery | 13% | - User Needs and Requirements Gathering - Research Methods and Tools - Business Value of Salesforce UX - Salesforce UX Personas and Processes |
| Topic 4: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 5: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration |
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NEW QUESTION # 60
What would it mean for the user when designing perceivable content?
Answer: A
Explanation:
The correct answer is C. The content should be presented in a way that can be convertible between different formats, as explicitly stated in the study guide.
"Perceivable" is one of the accessibility concepts tested throughout the UX Designer material. Within this question's framing, information must not be locked into only one sensory presentation. Users should be able to access the underlying content through forms that can support different ways of perceiving it.
Option A limits content exclusively to a visual format, which would create barriers for users who cannot rely on visual presentation.
Option B creates the opposite problem by limiting the content exclusively to audio.
Option C reflects the study guide's expectation that content should be capable of being represented or converted between formats. The underlying goal is to prevent important information from being available only through one mode.
This question therefore reinforces the accessibility principle that interface content should be designed so that different users and technologies can obtain equivalent information even when they do not consume it through the same presentation mechanism.
Study Guide reference/topics: Perceivable content, accessibility, alternative formats, WCAG concepts, UX Fundamentals.
NEW QUESTION # 61
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce.
Which onboarding design best practice would best support the product release?
Answer: C
Explanation:
The best onboarding design practice for Cloud Kicks would be to identify the message, audience, and purpose for content. This would help them tailor the content to the different needs and preferences of their employees, and provide them with the most relevant and useful information. Providing written help documentation as the single source of truth for learning about new features (A) might not be engaging or effective for all users, especially those who prefer visual or interactive learning. Creating pop-ups to give users a full visualization of a product might be intrusive or overwhelming for some users, and might not explain the benefits or features of the product clearly. Identifying the message, audience, and purpose for content (B) is a key step in creating user-centered onboarding design, as it helps to define the goals, scope, and tone of the content, and to align it with the user's needs, expectations, and motivations.Reference:
[UX Designer Certification Prep: Onboarding Design]
[UX Designer Certification Prep: Content Strategy]
[Salesforce Certified User Experience Designer Exam Guide]
NEW QUESTION # 62
The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones. In which way could their experience be most effectively improved?
Answer: A
Explanation:
The correct answer is A. Remove low value list views from public view, as identified in the uploaded study guide.
The problem is not primarily record access. It is that users have too many list views to choose from, making relevant views harder to locate. The study guide therefore addresses the source of the clutter directly by removing low-value views from public visibility.
Option B changes Sharing Rules, which affect which records users are permitted to access. That does not directly reduce the number of available list-view definitions and therefore does not solve the navigation problem stated in the question.
Option C would allow users to manage public list views, but that shifts administrative complexity to users rather than simplifying the experience for them.
The UX principle is reduction of unnecessary choice. When many low-value options are presented alongside useful ones, users must spend additional effort scanning and deciding which view to use. Removing low-value public views makes the remaining choices more meaningful.
The study-guide answer therefore improves the experience by simplifying the list-view environment itself rather than changing security or delegating additional management responsibility to users.
Study Guide reference/topics: List Views, information reduction, user efficiency, Salesforce configuration, Declarative Design.
NEW QUESTION # 63
Cloud Kicks wants to modify one of its custom Lightning Web Components so that itsadministrators can change the look and feel depending on what type of Lightning page is used in.
Which feature should be recommended?
Answer: C
Explanation:
An App Builder styling property is a feature that allows a Lightning web component to expose CSS properties that can be set by an administrator in the Lightning App Builder. This way, the administrator can customize the look and feel of the component depending on the context and use case. For example, a component can have a styling property for the background color, the font size, or the border radius. The administrator can then change these values in the App Builder without modifying the code of the component.Reference:
[Create App Builder Styling Properties]
NEW QUESTION # 64
Which two steps should a UX Designer take to create and deliver responsible andtransparent AI technology? Choose 2 answers
Answer: A,C
Explanation:
A UX Designer should take the following steps to create and deliver responsible and transparent AI technology12:
C) Document model cards to clarify intended context and use cases.Model cards are standardized documents that provide essential information about a machine learning model, such as its purpose, performance, limitations, and ethical considerations3.Model cards can help UX Designers to communicate the design choices and trade-offs of their AI systems, and to ensure that they are aligned with the user needs and expectations4.
D) Provide clear explanations of AI predictions or recommendations.Explanations are user-facing descriptions of how and why an AI system produces a certain output, such as a prediction, a recommendation, or a decision5.Explanations can help UX Designers to increase the transparency and trustworthiness of their AI systems, and to empower users to understand, control, and evaluate the AI outcomes6.
C) Document model cards to clarify intended context and use cases.
Model cards are documents that describe the intended use, performance, and limitations of AI models. They help ensure that the AI technology is being used responsibly and transparently, as they provide clear information about the model's context, data, and assumptions. This can help reduce the risk of unintended consequences and build trust with users.
D) Provide clear explanations of AI predictions or recommendations.
Clear explanations of AI predictions or recommendations help build trust with users and increase understanding of how the AI technology works. By providing an understandable explanation of how a prediction or recommendation was made, users can gain a better understanding of the technology and how it is intended to be used. This can also help reduce the risk of unintended consequences and improve accountability.
NEW QUESTION # 65
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